Experience

Quasar Expeditions

• Ecuador
• Travel Arrangements
• 1 - 100 Employee

• Expedition Designer

  • Aug 2022 - Present

  The Expeditions Designer is responsible and passionate for receiving, selling, entering and confirming reservations as well as making sure every detail in the guest’s pre-expedition experience is managed, communicated and handled to the guest’s satisfaction. This position is also responsible for assisting in maintaining engagement efforts and relationships with past / repeat business clients and/or accounts and repeat individual (FIT) guests. Further assists and reports to the Reservation (Revenue) Manager. To perform this job successfully, the I have solid selling and interpersonal skills, demonstrate the energy and commitment to meet and exceed personal goals, am results-driven, self-motivated, and productive, with a high attention to detail and ability to thrive in an independent work environment. I have a proven track record in pursuing, evaluating, soliciting, selling and closing business as required in order to meet individual goals and overall budgeted sales and profitability.



Norwegian Cruise Line

• Personal Cruise Consultant

  • Apr 2021 - Aug 2022

  Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.Builds and maintains effective relationships with new and existing consumers. Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.Participates in department approved mass e-mail campaigns targeting specific guests' profiles.Perform other job related functions as assigned.



Quasar Expeditions

• Ecuador
• Travel Arrangements
• 1 - 100 Employee

• Account Manager & Customer Service Liaison

  • Apr 2012 - Jun 2021

  During my most recent role, I am tasked with managing and executing commercial department activities by overseeing the recruitment and training of sales team and new management hires. I develop, implement, and promote new products and itineraries through collaboration with sales, marketing, purchasing/procurement, and operations teams.A small selection of the key achievements for this role have been:• Met/exceeded goals and KPIs by formulating and presenting sales reports, monitoring sales and reservations teams' performance, as well as adjusted strategies and processes.• Recognized for displaying exceptional results as a sales & PR manager and promoted to the position of account management and customer service as company grew in 2019.• Maintained proper & continuous brand positioning and consistency by liaising with marketing management and upper management.• Educated and updated B2B clients for all products, such as Galapagos cruises, Patagonia Safaris, and DMC services by leveraging an in-depth understanding of Quasar's products and services.• Delivered effective training and guidance to clients' (B2B) sales teams, product managers, and executives through creation of inspirational presentations, frequent communications via phone calls and/or emails, coordination of FAM trips, and development of sales and marketing collateral.• Improved performance of products by understanding and comparing clients' product offerings with Quasar's competition for all products.• Streamlined interdepartmental communications, projects, tasks, goals, milestones, etc. by working closely with co-founder & public relations manager, marketing manager, sales team, and Bookings & Reservations team.



Oceanadventure/Abercrombie & Kent

• Sales & Public Relations Manager

  • Jan 2010 - Mar 2012

  This role allowed me to build robust professional relationships with Abercrombie & Kent, and also wear the "Sanctuary Retreats" hat during this period.In this role, I was responsible for driving the following values:• Improved brand positioning by highlighting the uniqueness of the product through development of new presentation strategies.• Leveraged expertise in increasing sales quota with the B2B market by no less than 15% YoY throughout tenure at the company.• Contributed towards the development of unique selling points and positioned the new yacht within the international/global market.



Galapagosislands.com

• Senior Consultant - Haugan Cruises

  • Oct 2009 - Dec 2009

  Haugan Cruises had just acquired the domain, www.galapagosislands.com, which generated a tremendous amount of demand. The Galapagosislands.com team needed to be established, as did the sales, marketing, reservations, and booking processes and procedures. I was contracted on a temporary basis as lead consultant for it's implementation. Haugan Cruises had just acquired the domain, www.galapagosislands.com, which generated a tremendous amount of demand. The Galapagosislands.com team needed to be established, as did the sales, marketing, reservations, and booking processes and procedures. I was contracted on a temporary basis as lead consultant for it's implementation.



Arasha Resort & Spa

• Ecuador
• Hospitality
• 1 - 100 Employee

• Sales & Public Relations Manager / Co-Creator and Sales Manager for "All of Ecuador" DMC

  • May 2007 - Oct 2009

  • Sales Manager for Arasha Resort and Sales Manager & Co-Creator of “All of Ecuador” full-service DMC in Ecuador. • Co-Author of “All of Ecuador” book. • Sales Manager for Arasha Resort and Sales Manager & Co-Creator of “All of Ecuador” full-service DMC in Ecuador. • Co-Author of “All of Ecuador” book.



Quasar Expeditions

• Ecuador
• Travel Arrangements
• 1 - 100 Employee

• Dive Master/Guide, Cruise Director, Tour Leader

  • Jul 2004 - Jul 2007