Erica Winter, M.A.
Marketing Specialist & Member Services at Catholic & Community Credit Union- Claim this Profile
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Topline Score
Bio
Credentials
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Hootsuite Social Marketing Certification
HootsuiteNov, 2020- Oct, 2024 -
Notary Public Commission
Illinois Secretary of StateAug, 2022- Oct, 2024 -
Google Analytics for Beginners
Google Analytics AcademyJan, 2021- Oct, 2024 -
IRB Certification
Southern Illinois University, Edwardsville
Experience
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Catholic & Community Credit Union
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United States
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Financial Services
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1 - 100 Employee
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Marketing Specialist & Member Services
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May 2021 - Present
-Created all social media platforms and generated a following for the credit union from scratch and continue to maintain social media presence -Keep track of all marketing efforts for the credit union and produce a monthly analytical report to decide how to market going forward -Create marketing promotions and events based off of current credit union products being featured and use data and information to create graphics and content for the website, social media, as well as TV’s within the branches and drive-thru screens -Creates and designs marketing materials such as edits or changes to the logo for special occasions such as anniversaries, etc. -Maintains full understanding of credit union policies, products, and procedures in order to properly market and communicate to potential and existing members, as well as employees -Collected and analyzed safe deposit box data to create an excel sheet and program for automated fee payment efficiency -Created and designed a new website for the credit union which provided members with the ease of navigation for information in addition to home banking capabilities -The new website structure allows for employees with access to update constantly changing rates, information, photos, promotions etc. to the website -Serve as the liaison between the CU and other organizations and businesses we communicate with such as printing of the newsletter, business cards, and ads in local newspapers -Main contact for IRA inquiries, both internally and externally, and have completed IRA training courses through Ascensus to expand my knowledge -Manages IRA’s for the entire credit union including opening Traditional and Roth accounts, certificates, contributions, withdrawals, and RMD’s -Completes all Ascensus reporting for each IRA account that is held within the credit union including 1099, 5498, and FMV reports for IRS reporting -Provide quality member services, including new accounts, safe deposit boxes, certificates, checking, and IRA’s Show less
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J. Jill
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United States
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Retail
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700 & Above Employee
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Sales Lead
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Feb 2021 - May 2021
-As a manager and key holder, I was responsible for opening and closing the store, participating in regular online conference calls with the district manager and corporate offices, approving co-worker’s time through Workday, counting the registers, and making cash and check deposits -Assisted customers, processed freight, and set up floor sets and sales -Maintained proficiency in both the SIM and Oracle databases in order to process recalls and catalog returns -As a manager and key holder, I was responsible for opening and closing the store, participating in regular online conference calls with the district manager and corporate offices, approving co-worker’s time through Workday, counting the registers, and making cash and check deposits -Assisted customers, processed freight, and set up floor sets and sales -Maintained proficiency in both the SIM and Oracle databases in order to process recalls and catalog returns
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Southern Illinois University Edwardsville
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United States
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Higher Education
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700 & Above Employee
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Public Speaking Instructor
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Aug 2019 - May 2020
-As an instructor I led and taught traditional class sections of Public Speaking, Conflict and Communication, and Interpersonal Communication Theories -Prepared and delivered lectures -Authored assignments, study guides, exams, and held workshops -Served as the liaison between students and ACCESS (Disability Support Services) in order to make accommodations and mentor underserved students and those with a disability -As an instructor I led and taught traditional class sections of Public Speaking, Conflict and Communication, and Interpersonal Communication Theories -Prepared and delivered lectures -Authored assignments, study guides, exams, and held workshops -Served as the liaison between students and ACCESS (Disability Support Services) in order to make accommodations and mentor underserved students and those with a disability
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Pier 1
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United States
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Real Estate
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1 - 100 Employee
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Sales Associate
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May 2018 - Dec 2019
-Trained new employees under proper company guidelines and protocol -Set up store displays and designed statements -Served as liaison between customers and other Pier 1 stores regarding merchandise in order to assist with the customer buying experience -Trained new employees under proper company guidelines and protocol -Set up store displays and designed statements -Served as liaison between customers and other Pier 1 stores regarding merchandise in order to assist with the customer buying experience
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Graduate Research Assistant
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Aug 2018 - May 2019
•As a recipient of the Competitive Graduate Award, I was chosen to participate in a research project •Worked alongside the department chair in all steps of the project including writing, data analysis, and research •This project then turned into a conference submission •As a recipient of the Competitive Graduate Award, I was chosen to participate in a research project •Worked alongside the department chair in all steps of the project including writing, data analysis, and research •This project then turned into a conference submission
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Account Executive
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Aug 2017 - May 2018
•Assigned a client that was in need of a PR team to raise awareness •Source funded a budget, managed social media accounts for our client, communicated with stakeholders, and held a three-day event to raise awareness •Integrated advanced technology through a geocaching map •The success of the campaign led us to earning the Outstanding Senior Assignment Award to be presented at the SIUE showcase •Assigned a client that was in need of a PR team to raise awareness •Source funded a budget, managed social media accounts for our client, communicated with stakeholders, and held a three-day event to raise awareness •Integrated advanced technology through a geocaching map •The success of the campaign led us to earning the Outstanding Senior Assignment Award to be presented at the SIUE showcase
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Woods Basement Systems, Inc.
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United States
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Construction
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1 - 100 Employee
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Marketing Intern
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May 2017 - Aug 2017
•Analyzed data to write widget content to be published on the company website •Determined key words and implemented SEO strategies to increase web traffic so potential clients and customers could easily access information about Woods Basement Systems when searching the internet •Analyzed data to write widget content to be published on the company website •Determined key words and implemented SEO strategies to increase web traffic so potential clients and customers could easily access information about Woods Basement Systems when searching the internet
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Education
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2018 - 2020
Southern Illinois University Edwardsville
Master's degree, Applied Communication Studies, Interpersonal Communication -
2014 - 2018
Southern Illinois University, Edwardsville
Bachelor’s Degree, Majored in Public Relations with a Minor in English Literature -
2010 - 2014
Metro East Lutheran High School
High School Diploma, General Studies
Community
