Product Operations Manager

• Nov 2021 - Present

- Collaborate and ideate with Product Owner and Product Designer regarding new features, user feedback, and related ideas, while maintaining the integrity of the roadmap- Direct the entire post-sales relationship of all clients - 40 accounts, with over 1,000 events on the platform- Command the growth and success of each client account, through careful planning and implementation of product and operational strategies in onboarding, operational set-up and deployment of each new account- Write user stories in Jira, maintaining Jira boards and creating AC- Train and coach the customer support team in efficiently communicating with users- Ideated monthly newsletter containing release notes, feature feedback and stakeholder conversations

Application Reviewer

• Mar 2022 - Oct 2022

- Reviewing start-up applications for Y-Combinator’s Summer ‘22 and Winter ‘23 batch- Supporting admissions team on a contract basis - Reviewing start-up applications for Y-Combinator’s Summer ‘22 and Winter ‘23 batch- Supporting admissions team on a contract basis

Instructor

• Aug 2020 - Sep 2021

- Developed and implemented training and learning materials on rigid deadlines- Conducted regular data analysis to assess current state and prioritize performance issues based on organizational goals - Developed and implemented training and learning materials on rigid deadlines- Conducted regular data analysis to assess current state and prioritize performance issues based on organizational goals

Server

• Oct 2019 - Aug 2021

- Provided a full-service, detailed and memorable customer experience from an Italian food truck- Served hundreds of customers a night while maintaining a positive attitude - Provided a full-service, detailed and memorable customer experience from an Italian food truck- Served hundreds of customers a night while maintaining a positive attitude

Lead Bartender

• Jun 2015 - Aug 2019

Server

• Apr 2012 - Jun 2015