Patient Coordinator

• Dec 2019 - Present

-Coordinating and Scheduling patients of the Miami Cancer Institute with Surgical, Medical and Radiation Oncologists while ensuring data accuracy in order to achieve patient safety and positive outcomes. -Maintaining effective interpersonal skills in dealing with others including patients, families, employees and medical staff to maximize communication and productivity while demonstrating the highest level of service excellence to all callers. -Verifying Patient Insurance prior to scheduling and communicating with insurance companies or the -Patients Primary Care Physician Office to receive insurance referrals in a timely manner. -Communicating with the Oncologists and their teams to ensure patients are well taken care of as well as assisting with any patient needs such as Medication Refills, Chemotherapy Appointments, Scheduling Biopsies and Diagnostic Exams such as Mammograms and Ultrasounds. -Calling Diagnostic Centers to receive Patients Diagnostic results and reviewing them to determine which physician the patient would be most appropriate to be seen by. -Extensively focusing on Patient Waitlists and reviewing them to verify that all the patients have been accommodated as well as communicating with the Oncologists to provide sooner accommodations and calling those patients so that they can get treatment as soon as possible. -Consistently achieving customer service expectations include meeting and/or exceeding departmental service levels (80/20 - 80% of calls answered within 20 seconds) an abandoned call rate of <5% and individual call quality goals.