Senior Customer Success IV

• Nov 2022 - Present

Senior Customer Success Manager III

• Mar 2019 - Nov 2022

• Vertical Program Owner, Retail/Consumer Goods: Work with traditional retailers, food & beverage, CPG and e-Commerce customers, helping develop internal and external programs to continue to drive adoption of Smartsheet. • Perform initial on-boarding of accounts with enterprise level customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime • Serve as the Smartsheet subject matter expert (SME) providing guidance and addressing challenges on work/ project management and collaboration to customers • Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities• Senior team member providing support/ongoing guidance to team members/leadership regarding processes, improvements and best practices• 2018 President's Club Winner

Customer Success Manager II

• Feb 2017 - Mar 2019

• Perform initial on-boarding of accounts with enterprise level customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime• Serve as the Smartsheet subject matter expert (SME) providing guidance and addressing challenges on work/ project management and collaboration to customers• Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities

Account Director

• Feb 2013 - Oct 2016

(Formerly Mercent - Acquired by CommerceHub in January 2015) • Managing a team of 5+ Marketing Managers, Marketing Specialists and Marketing Assistants. • Coaching/mentoring/training direct reports in account management, service and reporting aspects of their position. • Offer strategy and expertise on Comparison Shopping Engines, Marketplaces (Amazon, eBay, Sears and Jet.com) and Google Shopping. • Work as a partner to help clients reach their revenue and return goals. • Client retention and relationship building.

Senior Marketing Manager

• Feb 2012 - Feb 2013

• Senior level Account Manager for e-commerce clients. • Offer strategy and expertise on Comparison Shopping Engines, Marketplaces (Amazon and eBay) and Google Shopping.• Work as a partner to help clients reach their revenue and return goals. • Coaching/mentoring Account Managers in my team.

Marketing Manager, Account Services

• Sep 2010 - Feb 2012

• Account Manager for e-commerce clients. • Offer strategy and expertise on Comparison Shopping Engines, Marketplaces (Amazon and eBay) and Google Shopping.• Work as a partner to help clients reach their revenue and return goals.

Account Executive

• Jun 2008 - Aug 2010

• Responsible for driving advertising sales for WhitePages.com and m.WhitePages.com in the South Central Region (Dallas, Austin, Kansas City, Denver, Salt Lake City) • Work as a partner to help clients reach their goals and initiatives. • Manage, renew and up-sell existing clients. • Prepare proposals and respond to RFP’s with a high degree of professionalism, quality and in a timely manner. • Participate and represent WhitePages.com at trade shows and local industry events. • Work with Account Management (including traffic coordinator) to ensure that client’s needs are being met to the best of our ability.

Senior Account Director

• Sep 2007 - Jun 2008

Obtain new clients (Radio and TV stations) for a start up Mobile Marketing company through web based presentations and in person meetings.

Director of Client Development

• Mar 2007 - Sep 2007

Managed a small team of Account Managers, at a startup Mobile Marketing company. Main role was to train and guide new AMs to reach professional level to "fly solo" on many web based and in person training sessions for new clients. Also, oversaw the development of Traffic Text alerts with all ClearChannel Radio Stations.

Account Executive

• Nov 2003 - Mar 2007

Obtained new direct and agency advertisers for Comcast Spotlight. Grew client base and billing from $200K to over $2million per year. Winner of 2005 President's Club Award (Western Region). Obtained new direct and agency advertisers for Comcast Spotlight. Grew client base and billing from $200K to over $2million per year. Winner of 2005 President's Club Award (Western Region).

Account Executive - KRWM-FM

• Feb 2003 - Nov 2003

Account Executive - KYPT-FM (The Point)

• Sep 2001 - Feb 2003

Account Executive - KAFE-FM

• Nov 1999 - Sep 2001

Client Relations Coordinator

• Mar 1997 - Nov 1999