Experience

R1 RCM

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Lead Scheduling Coordinator/Administrative Assistant

  • Aug 2015 - Present

  Manages activities to optimize patient access including: organization and coordination of monthly schedules for physicians; and administrative support for adjustments to daily scheduling of 100+ clinical staff. Oversees and approves physician benefits in Kronos, Ulti Pro and Shift Board timekeeping systems, including: overtime; vacation, sick time and paid time off; leave of absences; and continued medical education conference requests.Creates and audits secondary service line scheduling daily. Develops financial reports for physicians and employees’ hours worked and submits to payroll. Collaborates with Business Intelligence team to conduct weekly production reports and forecasting. Corresponds all finds to leadership team. Conducts and oversees employee training for both US and off shore, providing Standard Operating Procedures. Show less

• Medical Reimbursement Representative

  • Jan 2012 - Aug 2015

  Specialized in Medicaid/HMO (managed care) and third-party insurance billing. Assumed role of Billing Quality Assurance and Compliance specialist which included: review, submission, and processing of claims; auditing of claims; translation of codes into insurer’s preferred coding system; identification of medical coding procedure or fee errors and omissions and making necessary adjustments to patient accounts dependent on negotiated rates. Experience in facilitating revenue cycles. Investigated CPT and payer denial patterns. Created Standard Operating Procedures for billing controls and payer denials. Prepared appropriate claims documentation required.Conducted employee training on reimbursement and follow up for Medicaid and HMO claims.Served as initial point of contact for patients and healthcare professionals with account inquiries regarding insurance coverage, claims and account statements.Managed collection activities. Adjusted claim balances and payments when indicated.HIPPA certified. Show less

• Intern

  • Nov 2011 - Jan 2012

  Hands on and classroom learning in Medical Reimbursement.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Team Lead / Workflow Coordinator

  • Jan 2005 - Jan 2008

  Directed multibillion-dollar security and check transfers. Drove operational productivity by effectively training incoming staff and providing performance/appraisals input, along with coordinating, designing, and implementing targeted job aids to support consistency among business functions. Developed on-floor procedures to improve quality and quantity of check processing, which included: organization and delivery of solutions-focused presentations for executive-level management; reconciliation and auditing of check clearing; and compilation of production reports. Oversaw tasks for top performing seven-member team. Delegated duties of banking to clerks to ensure account accuracy and reduce error ratios.Updated SOPs. Monitored and maintained systems, applications, and resources.Met all productivity goals. Show less

• Senior Specialist

  • Jan 2001 - Jan 2005

  Developed valuable relationships with major financial institutions and clientele for execution of multibillion-dollar transfers.Analyzed monitoring results through audits and quality control metrics and provided trending to management.Responsible for the creation of Standard Operating Procedures for new employees.Demonstrated compliance with all bank regulations for assigned job function.

• Banking Clerk

  • Jan 1999 - Jan 2001

  Optimized business efficiency through processing checks according to client-specific instructions.Utilized O.W.L. systems to reconcile multibillion-dollar accounts.Performed accurate balancing practices by verifying numeric amounts to written amounts.Maintained top position in customer interaction efficiency.