Erica Ho
Sr. Customer Success Manager at Intellimize- Claim this Profile
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English Native or bilingual proficiency
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Chinese Limited working proficiency
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Japanese Elementary proficiency
Topline Score
Bio
Eraj Siddiqui
Erica is a gifted and dedicated team player. During our time working together at Centrify, she took the bull by the horns and tamed the most difficult customer segment (and customers!) through her diligence, hard work and work ethic. She rapidly learnt the nuances of cyber-security starting out in her role, and applied the learnings to deliver positive customer outcomes from the get go. With her work ethic and attention to detail, she will undoubtedly progress rapidly in her career, and I look forward to seeing the heights she will scale!
Vincent Truong
Erica served as the main Gartner research interface for Lenovo's U.S. based corporate strategy team. She has done a fantastic job supporting Lenovo with all its research needs, ranging from competitor intelligence to longer range planning topics such as Internet of Things or Cloud computing. Her professional attitude is excellent (always on time, systematic follow-ups, high degree of involvement and ownership) and she is a very positive person. She can excel in both, pure research or customer facing roles and has lots of potential to grow. Don't hesitate to contact me if you need any additional feedback about Erica.
Eraj Siddiqui
Erica is a gifted and dedicated team player. During our time working together at Centrify, she took the bull by the horns and tamed the most difficult customer segment (and customers!) through her diligence, hard work and work ethic. She rapidly learnt the nuances of cyber-security starting out in her role, and applied the learnings to deliver positive customer outcomes from the get go. With her work ethic and attention to detail, she will undoubtedly progress rapidly in her career, and I look forward to seeing the heights she will scale!
Vincent Truong
Erica served as the main Gartner research interface for Lenovo's U.S. based corporate strategy team. She has done a fantastic job supporting Lenovo with all its research needs, ranging from competitor intelligence to longer range planning topics such as Internet of Things or Cloud computing. Her professional attitude is excellent (always on time, systematic follow-ups, high degree of involvement and ownership) and she is a very positive person. She can excel in both, pure research or customer facing roles and has lots of potential to grow. Don't hesitate to contact me if you need any additional feedback about Erica.
Eraj Siddiqui
Erica is a gifted and dedicated team player. During our time working together at Centrify, she took the bull by the horns and tamed the most difficult customer segment (and customers!) through her diligence, hard work and work ethic. She rapidly learnt the nuances of cyber-security starting out in her role, and applied the learnings to deliver positive customer outcomes from the get go. With her work ethic and attention to detail, she will undoubtedly progress rapidly in her career, and I look forward to seeing the heights she will scale!
Vincent Truong
Erica served as the main Gartner research interface for Lenovo's U.S. based corporate strategy team. She has done a fantastic job supporting Lenovo with all its research needs, ranging from competitor intelligence to longer range planning topics such as Internet of Things or Cloud computing. Her professional attitude is excellent (always on time, systematic follow-ups, high degree of involvement and ownership) and she is a very positive person. She can excel in both, pure research or customer facing roles and has lots of potential to grow. Don't hesitate to contact me if you need any additional feedback about Erica.
Eraj Siddiqui
Erica is a gifted and dedicated team player. During our time working together at Centrify, she took the bull by the horns and tamed the most difficult customer segment (and customers!) through her diligence, hard work and work ethic. She rapidly learnt the nuances of cyber-security starting out in her role, and applied the learnings to deliver positive customer outcomes from the get go. With her work ethic and attention to detail, she will undoubtedly progress rapidly in her career, and I look forward to seeing the heights she will scale!
Vincent Truong
Erica served as the main Gartner research interface for Lenovo's U.S. based corporate strategy team. She has done a fantastic job supporting Lenovo with all its research needs, ranging from competitor intelligence to longer range planning topics such as Internet of Things or Cloud computing. Her professional attitude is excellent (always on time, systematic follow-ups, high degree of involvement and ownership) and she is a very positive person. She can excel in both, pure research or customer facing roles and has lots of potential to grow. Don't hesitate to contact me if you need any additional feedback about Erica.
Experience
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Intellimize
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United States
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Software Development
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1 - 100 Employee
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Sr. Customer Success Manager
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Nov 2021 - Present
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Campaign Optimization Manager (CSM)
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Mar 2019 - Dec 2021
I partner closely with customers (B2B & B2C), helping marketers and website optimization professionals harness the power of AI to supercharge their CRO activities.Intellimize automatically optimizes websites to drive revenue and customer acquisition. The company’s AI dynamically personalizes mobile and desktop websites for each unique visitor in real time - moving prospects quickly through your funnel and increasing conversion rates.
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Centrify Corporation
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United States
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Dec 2015 - Aug 2018
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Gartner
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United States
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Information Services
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700 & Above Employee
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Associate Client Partner, Major Accounts
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Jul 2013 - Aug 2015
The Client Partner position is responsible for building C-level executive relationships with Fortune 500 organizations to ensure clients receive maximum value from their investment with Gartner. Our role is to help our clients save time by proactively aligning the Gartner resources they have available with their current investment to their top initiatives/projects and ultimately enable our clients to be successful in their role. With a focus on supporting High Tech and Telecom clients, I work with Vendor, End-User and Professional Services executives to support a variety of initiatives which include but are not limited to: BiModal IT, Mobile Enterprise Strategy, Security, Enterprise Architecture, Data Center Modernization/Consolidations, VMO, IT Strategic Planning, Cloud Computing, IT Governance, IT Cost Optimization, PPM, Business Intelligence, Go-to-Market Strategy, Product Road Maps, Market & Competitive Intelligence, Sales Effectiveness & Analyst Relations.Responsibilities Include:• Managing 200+ individual clients and driving retention for $7+ million sales revenue by speaking with clients at a minimum quarterly basis to understand their mission critical priorities, pain points and information needs in order to deliver consultative support and align relevant resources available through their Gartner research and advisory services license• Providing client satisfaction/ensuring premium user experience that far surpasses their investment with Gartner• Fostering a strong partnership with field counterparts to support and drive value to our clients by developing strategic support plans • Serving as an internal advocate for billion dollar revenue client organizations to provide advice, validation, and direction within Gartner’s analyst community and across all areas of information technology Show less
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Account Manager, SMB
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Aug 2012 - Jul 2013
I help emerging technology providers meet their revenue targets via effective use of analyst relationships and top industry research. My target clients are:• Technology solution or service providers• Under $100M in revenue (sweet spot $2M - $20M)• Selling to mid - large size enterprises (above $100M in revenue)• Targeting C level or VP level within an organizationMy role is to help these organizations drive revenue by utilizing Gartner to both increase their brand awareness as well as working as a strategic advisor to ensure long term growth. Show less
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Emerging Markets Club
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United States
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International Affairs
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1 - 100 Employee
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Marketing Vice President
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Jan 2011 - May 2012
• Collaborated with fellow VPs & club president to refine EMC's mission statement and goals to better serve our 300 members• Supervised marketing director and executives in the design and creation of posters, power point slides, emails and flyers used to advertise club events
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Marketing Director
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Aug 2008 - Dec 2010
• Created and led the Fall 2010 4th Street Dinner Crawl (now an annual event for the club) for 30 members with a $300 budget• Reached out and coordinated with professors with cultural expertise in emerging markets to attend and speak at EMC events• Researched and led Spring 2009 Cultural Event for a party of 20 with a $220 budget• Received Emerging Markets Gold Award which recognizes the top 5 EMC members who show the most leadership potential
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PR Intern
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Jul 2010 - Aug 2010
• Coordinated with corporate photographer and hotel personnel at photo shoots to ensure successful photography sessions within given time constraints • Drafted and revised English PR announcements for press kits provided to magazine and newspaper editors • Researched new trends and events daily to evaluate external factors that will impact the hotel • Assisted in site inspections for magazine editors and photographers • Coordinated with corporate photographer and hotel personnel at photo shoots to ensure successful photography sessions within given time constraints • Drafted and revised English PR announcements for press kits provided to magazine and newspaper editors • Researched new trends and events daily to evaluate external factors that will impact the hotel • Assisted in site inspections for magazine editors and photographers
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Marketing Promotions Intern
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Jun 2010 - Jul 2010
• Created and presented a VIP store opening proposal for Pennyblack, a Max Mara brand, that included working with celebrity guests • Researched the Shanghai World Expo and Italy Pavilion for a Max & Co fashion show for 50 VIP guests • Created and presented a VIP store opening proposal for Pennyblack, a Max Mara brand, that included working with celebrity guests • Researched the Shanghai World Expo and Italy Pavilion for a Max & Co fashion show for 50 VIP guests
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logon ltd
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Bulgaria
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Information Technology & Services
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1 - 100 Employee
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Marketing and Research & Development Intern
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May 2009 - Aug 2009
• Researched the creative industries in Shanghai which included communicating with 20 accredited Creative Parks for the R&D Manager's upcoming book, Creative Shanghai • Coordinated with a Chinese freelance photographer for Creative Shanghai and marketing collateral • Edited English marketing texts for language accuracy • Worked in a three person content creation team to submit to the World Architecture Festival where logon placed on the short list among hundreds of applicants • Assisted in researching for sponsors for REBIRTH @ 800 SHOW where over 1000 guests attended Show less
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Education
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2008 - 2012
Indiana University - Kelley School of Business
Bachelor of Science (B.S.), International Business & Marketing, Global Studies concentration, minor in Chinese
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