Erica Whitford
Professional House Cleaner at Two Maids- Claim this Profile
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Bio
Experience
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Two Maids
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United States
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Consumer Services
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1 - 100 Employee
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Professional House Cleaner
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Jun 2023 - Present
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CAVA
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United States
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Restaurants
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700 & Above Employee
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Guest Experience Manager
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Jan 2021 - May 2023
• Assisted in the grand opening opening of the restaurant along with my fellow team of other managersand supervisor• Carried out, delegated, and maintained the daily operations and tasks required to open the restaurantin a timely and orderly fashion as well as closing it down nightly.• Submitted multiple truck orders a week based on budgets, sales, and current inventory.• Put away truck inventory ensuring all items are present and in acceptable condition.• Inputted invoices for truck orders, package deliveries, pest control, etc.• Ensured all permits, food handler certificates, and daily operation paperwork is kept up to date.• Interviewed and on-boarded new employees and ensured they were properly trained to carry out therestaurants standards and procedures as well as policies.• Maintained the restaurant was always kept clean and there was no health code violations• Managed a team of 20+ staff members with my fellow managers to ensure we provided great customerservice, excellent food, and a warm and welcoming environment• Ensured all food requirements and standards were being executed• Applied critical thinking and problem solving skills daily to solve problems as they arose and to preventfurther ones from arising.• Kept up with restaurant maintenance and submitted work orders for the things that we were not ableto fix ourselves.• Performed cuts when necessary to ensure labor goals were met.• Participated in the preparation and making of food and drink items.• Upheld a high standard of customer service• Performed official money count every day, night and shift Show less
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Culinary Lead
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Nov 2019 - Jan 2021
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Care.com
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Denton, Texas, United States
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Care Worker
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Aug 2017 - Nov 2019
• Infant/Child care for families as needed. • Performed and ran errands as needed • Cooked and maintained a tidy household for families • Infant/Child care for families as needed. • Performed and ran errands as needed • Cooked and maintained a tidy household for families
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The Flying Saucer
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Rockwall, Texas, United States
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Server
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Mar 2017 - Aug 2017
• Studied and held extensive knowledge of over 250 beer and ciders and proudly served them to our guests • Assisted guests in their decisions of beers and made recommendations of personal and fan favorites based on the preferences of the guests • Took orders and delivered exceptional, fast, and friendly service and food and regularly checked on guests to ensure satisfaction • Anticipated guests needs and wants • Routinely cleaned tables, dishes, and restaurant, to ensure cleanliness standards were met • Provided each guest with an experience that made them wanting to come back for more. • Handled a high volume of customers regularly • Processed transactions • Cleared tables • Prepped ingredients for menu items and guests orders Show less
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Freebirds World Burrito
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United States
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Restaurants
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300 - 400 Employee
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Shift Manager
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Sep 2015 - Mar 2017
• Trained new team members on restaurant protocols, proper food preparation,and serving • Answered customer concerns and resolved issues in a timely manner • Managed restaurant and team members to ensure customer satisfaction. • Monitored breaks, managed labor and sent team members home early if needed • Performed official money count nightly • Restocked items • Food preparation • Upheld cleanliness standards • Trained new team members on restaurant protocols, proper food preparation,and serving • Answered customer concerns and resolved issues in a timely manner • Managed restaurant and team members to ensure customer satisfaction. • Monitored breaks, managed labor and sent team members home early if needed • Performed official money count nightly • Restocked items • Food preparation • Upheld cleanliness standards
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Starbucks
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United States
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Retail
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700 & Above Employee
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Barista
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Aug 2014 - Sep 2015
• Made/prepared drinks and food items • Cleaned and stocked store daily • Put away inventory daily • Preformed official money count nightly • Trained new baristas • Provided extensive knowledge of the menu to guests and made suggestions when needed • Made/prepared drinks and food items • Cleaned and stocked store daily • Put away inventory daily • Preformed official money count nightly • Trained new baristas • Provided extensive knowledge of the menu to guests and made suggestions when needed
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Education
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University of North Texas
Art/Art Studies, General -
Collin College
Art/Art Studies, General