Customer Service and Sales

• Apr 2023 - Present

Yield Manager Pleno

• Jun 2022 - May 2023

✓ Implementar operações, procedimentos e melhores práticas de gestão de receitas do hotel. ✓ Identificar novas oportunidades de receita. ✓ Fornecer relatórios diários, semanais e mensais. ✓ Otimizar e expandir as parcerias de distribuição em OTAs e afins. ✓ Atuar como consultor geral de desenvolvimento de negócios para o gerente/proprietário do hotel. ✓ Desafiar e influenciar o hotel para melhorar o nível de serviço e os padrões operacionais. ✓ Construir e manter fortes relações de trabalho com os níveis de pessoal no hotel cliente. Show less

Reception Manager and Revenue Management

• Dec 2021 - May 2022

API Onboarding Specialist

• May 2021 - Aug 2021

Product Manager

• Jan 2018 - May 2021

- Contact and negotiation with national and international suppliers. - Control of products and services sold in E-commerce. - Monitoring of Overrides. - Price negotiation and mark-up adjustments. - Supplier performance analysis and system mapping. - Comparisons and analyzes of the market and competitors. - Analysis for integration of new products. - Development of marketing materials. - Preparation and dissemination of Sales Campaigns. - Contact and negotiation with national and international suppliers. - Control of products and services sold in E-commerce. - Monitoring of Overrides. - Price negotiation and mark-up adjustments. - Supplier performance analysis and system mapping. - Comparisons and analyzes of the market and competitors. - Analysis for integration of new products. - Development of marketing materials. - Preparation and dissemination of Sales Campaigns.

Account Manager

• Nov 2017 - Nov 2017

Responsible for the commercialization and consulting of Fundação Getulio Vargas (FGV) programs: - MBA Specialization -Executive Development Program - Graduate Programs Responsible for the commercialization and consulting of Fundação Getulio Vargas (FGV) programs: - MBA Specialization -Executive Development Program - Graduate Programs

Product Manager

• May 2016 - Jun 2017

- Contact with national and international suppliers. - Closing contracts and agreements with exchange schools, airline suppliers, packages, hotels, travel insurance and other tourist products. - Training of new salespeople and franchisees in the network to all supplier portals and systems. - Sales Training. - Responsible for weekly recycling training for salespeople. - Contact with national and international suppliers. - Closing contracts and agreements with exchange schools, airline suppliers, packages, hotels, travel insurance and other tourist products. - Training of new salespeople and franchisees in the network to all supplier portals and systems. - Sales Training. - Responsible for weekly recycling training for salespeople.

Account Manager

• Sep 2015 - Feb 2016

- Customer maintenance and management. - Event organization. - Responsible for publicizing the hotel with travel agencies for its marketing to the end customer. - Expertise in prospecting for new customers. - Customer maintenance and management. - Event organization. - Responsible for publicizing the hotel with travel agencies for its marketing to the end customer. - Expertise in prospecting for new customers.

Account Manager

• Apr 2015 - Sep 2015

- Identification and prospecting of potential partners within the company profile in the various areas in order to expand the purchasing options within the web site - Planning and aligning goals and strategies seeking quality products for customers. - Relationship and loyalty with partners. - Monitoring of the entire process related to the contract, from preparation to linking the offer within the web site. - Update and management of contracts in the system. - Identification and prospecting of potential partners within the company profile in the various areas in order to expand the purchasing options within the web site - Planning and aligning goals and strategies seeking quality products for customers. - Relationship and loyalty with partners. - Monitoring of the entire process related to the contract, from preparation to linking the offer within the web site. - Update and management of contracts in the system.

Account Manager

• Oct 2014 - Jan 2015

- Maintenance and management of customers, hoteliers who used the Decolar tool to increase sales. - Analysis to develop sales strategies. -Training partners to use the Decolar OTA tool. - Maintenance and management of customers, hoteliers who used the Decolar tool to increase sales. - Analysis to develop sales strategies. -Training partners to use the Decolar OTA tool.

General Manager

• Mar 2013 - Oct 2014

- Responsible for all operational operations. - Management of the entire staff. - Team training. - Negotiation with suppliers. - Fundraising and implementation of processes to reduce costs. - Prospecting for new customers and loyalty - Responsible for all operational operations. - Management of the entire staff. - Team training. - Negotiation with suppliers. - Fundraising and implementation of processes to reduce costs. - Prospecting for new customers and loyalty

Bilingual Executive Secretary

• Aug 2009 - Apr 2011

- Planning, organization, management and execution of technical trips specialized in agro tourism for national and foreign groups. - Production of promotional material and promotion of the company. - Execution of all administrative tasks within the company. - Organization of the directors' professional and social agenda. - Supervision of budget and operational processes. - Airline, hospitality and services system. - Planning, organization, management and execution of technical trips specialized in agro tourism for national and foreign groups. - Production of promotional material and promotion of the company. - Execution of all administrative tasks within the company. - Organization of the directors' professional and social agenda. - Supervision of budget and operational processes. - Airline, hospitality and services system.

Travel Agent

• Aug 2008 - Aug 2009

- Customer service for the sale of airline tickets, hotels, cruises, national and international packages. - Preparation of travel budget. - Operation of air and land services. - Airline, hospitality and services system. - Acting as a Tourist Guide in Ilha Grande - RJ. - Customer service for the sale of airline tickets, hotels, cruises, national and international packages. - Preparation of travel budget. - Operation of air and land services. - Airline, hospitality and services system. - Acting as a Tourist Guide in Ilha Grande - RJ.