Experience

El Museo del Barrio

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Director of Operations & Rentals

  • Aug 2016 - Present

  * Supervising operations team including facilities manager, security manager and staff, housekeeping and maintenance supervisors and staff, IT manager, and production team including sound and light engineering. * Directly managing all client engagement for event services including negotiating contracts and interfacing with clients’ professional support teams for more than 40 events per year and gross revenues of more than one million dollars over the past three years. * Interfacing with the offices of local elected officials as well as agents and management teams for entertainment professionals; events include fundraiser galas, concerts, weddings, operas, and public awareness events for city agencies. Show less

• Senior Operations and Rentals Manager

  • Aug 2013 - Aug 2016

  *Managed communication and events coordination with community groups, arts organizations, film production companies, as well as non-profit and corporate clients. * Supervised events calendar, staff scheduling for all events and exhibition openings; evaluated and feedback to all events staff, as well as managed time and attendance approval process and record keeping. Management and processing of all incoming and outgoing invoices.

• Administrative Assistant Operations Department

  • Jun 2010 - Jun 2013

  Assisted with providing orientation, training, and task assignments for Operations Department interns; supervised interns and volunteers during special events Creation, proof-reading and modification of documents using MSWord and Excel; general data entry and records maintenance. Assisted with providing orientation, training, and task assignments for Operations Department interns; supervised interns and volunteers during special events Creation, proof-reading and modification of documents using MSWord and Excel; general data entry and records maintenance.



The New York Botanical Garden

• United States
• Higher Education
• 1 - 100 Employee

• Manager for Visitor Services

  • Apr 2008 - Aug 2009

  Preparation of daily briefings, schedules and orientations for staff; HR functions including interviewing attendants and tram drivers; end of day cashier closeouts and reconciliations; preparation of journals and deposits; management of ticketing procedures.

• Supervisor for Visitor Services

  • Jun 2007 - Apr 2008

  Supervision of staff time and attendance; support for Director of Visitor Services with hiring and training of staff, interns and volunteers; procurement of office supplies and reconciliation of interdepartmental requests. Supervised staff responsible for ticketing, cash handling, opening and closing procedures

• Visitor Service Representative & Visitor Expereince Assistant

  • Apr 2003 - Jun 2007

  *Visitor Experience Assistant: group tours sales representation to independent tour operators, garden clubs and assorted botanical organizations; reservations and invoice management; development of tours with docents. * Visitor Service Representative: customer service representative, tram driver, narrator for tours; minor maintenance; assistance with clerical work and weekend receptionist