Experience

Universal Logistics Holdings, Inc.

• United States
• Truck Transportation
• 700 & Above Employee

• Payroll Specialist

  • May 2023 - Present

  Assist with generating statistical reports and records related to business activity as required • Answering telephones, providing customer assistance, assisting suppliers, data input, data processing, and record keeping • Maintain proper handling and filing of all sensitive material and records through the observation of the operation's established internal controls • Assist with operational attendance and payroll processing, incoming/outgoing mail, invoicing, and other similar tasks as directed/needed Show less



Flagstar Bank

• United States
• Banking
• 700 & Above Employee

• Loan Clerk

  • Mar 2016 - Jun 2023

  • Performed financial transactions to service customers for closing mortgage accounts. • Ability to solve customers problems while servicing incoming calls. • Received fees, balanced receipts, and disbursements, and conducted banking transactions as required. • Performed financial transactions to service customers for closing mortgage accounts. • Ability to solve customers problems while servicing incoming calls. • Received fees, balanced receipts, and disbursements, and conducted banking transactions as required.



Best Bank

• United States
• Banking
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2014 - May 2016

  • Performed cash handling transaction to service customers when depositing or withdrawing from accounts. • Devised process improvement ideas and strategies that enhance business initiatives. • Maintained a high level of professional productivity. • Promptly served incoming customer queries regarding Department of State policies and procedures • Performed cash handling transaction to service customers when depositing or withdrawing from accounts. • Devised process improvement ideas and strategies that enhance business initiatives. • Maintained a high level of professional productivity. • Promptly served incoming customer queries regarding Department of State policies and procedures



Dialog marketing

• Customer Service Representative

  • Sep 2009 - Jun 2013

  • Ensuring that customers’ problems were always brought to a satisfactory conclusion by being attentive, understanding, and devising strategies to resolve concerns. • Performed general administrative tasks including, but not limited to photocopying, faxing, mailing, filing, and emailing. • Adapted to different workloads, prioritize tasks, and independently made decisions to manage multiple functions simultaneously. • Ensuring that customers’ problems were always brought to a satisfactory conclusion by being attentive, understanding, and devising strategies to resolve concerns. • Performed general administrative tasks including, but not limited to photocopying, faxing, mailing, filing, and emailing. • Adapted to different workloads, prioritize tasks, and independently made decisions to manage multiple functions simultaneously.