Erica Smith
Director of Member Services at Greater Boston Chamber of Commerce- Claim this Profile
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Bio
Katie Hauser
I have had the pleasure of working with Erica for the past seven years in several different capacities. From our time working in guest and exhibitor services together, to now collaborating on broader projects in interdepartmental teams, I have always known Erica to be an upbeat and positive contributor to the group, both in terms of productivity and overall team morale. Erica’s management skills are especially impressive, from the way she brings energy and focus to her teams, to her understanding of the different leadership styles that will bring out the best in each individual she manages. As Director of Guest and Exhibitor Services, Erica has proven herself to be mission-focused, team-oriented, and dedicated to the growth of her employees. I consider Erica to be one of my most cherished peer mentors: she is someone who will lend an ear for ideas, suggest new directions, and - most importantly - calm my stress, all qualities of a true, valuable leader.
Katie Hauser
I have had the pleasure of working with Erica for the past seven years in several different capacities. From our time working in guest and exhibitor services together, to now collaborating on broader projects in interdepartmental teams, I have always known Erica to be an upbeat and positive contributor to the group, both in terms of productivity and overall team morale. Erica’s management skills are especially impressive, from the way she brings energy and focus to her teams, to her understanding of the different leadership styles that will bring out the best in each individual she manages. As Director of Guest and Exhibitor Services, Erica has proven herself to be mission-focused, team-oriented, and dedicated to the growth of her employees. I consider Erica to be one of my most cherished peer mentors: she is someone who will lend an ear for ideas, suggest new directions, and - most importantly - calm my stress, all qualities of a true, valuable leader.
Katie Hauser
I have had the pleasure of working with Erica for the past seven years in several different capacities. From our time working in guest and exhibitor services together, to now collaborating on broader projects in interdepartmental teams, I have always known Erica to be an upbeat and positive contributor to the group, both in terms of productivity and overall team morale. Erica’s management skills are especially impressive, from the way she brings energy and focus to her teams, to her understanding of the different leadership styles that will bring out the best in each individual she manages. As Director of Guest and Exhibitor Services, Erica has proven herself to be mission-focused, team-oriented, and dedicated to the growth of her employees. I consider Erica to be one of my most cherished peer mentors: she is someone who will lend an ear for ideas, suggest new directions, and - most importantly - calm my stress, all qualities of a true, valuable leader.
Katie Hauser
I have had the pleasure of working with Erica for the past seven years in several different capacities. From our time working in guest and exhibitor services together, to now collaborating on broader projects in interdepartmental teams, I have always known Erica to be an upbeat and positive contributor to the group, both in terms of productivity and overall team morale. Erica’s management skills are especially impressive, from the way she brings energy and focus to her teams, to her understanding of the different leadership styles that will bring out the best in each individual she manages. As Director of Guest and Exhibitor Services, Erica has proven herself to be mission-focused, team-oriented, and dedicated to the growth of her employees. I consider Erica to be one of my most cherished peer mentors: she is someone who will lend an ear for ideas, suggest new directions, and - most importantly - calm my stress, all qualities of a true, valuable leader.
Experience
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Greater Boston Chamber of Commerce
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Director of Member Services
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Jan 2020 - Present
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Director, Membership Development
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Dec 2016 - Jan 2020
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Digital Cognition Technologies, Inc.
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United States
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Medical Equipment Manufacturing
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Office Manager
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May 2016 - Nov 2016
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Massachusetts Convention Center Authority
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United States
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Events Services
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100 - 200 Employee
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Director of Guest & Exhibitor Services
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Jan 2012 - Feb 2015
Lead staff of 75 employees dedicated to delivering an exceptional experience at our facilities. Develop and implement initiatives aimed at exceeding customer expectations while helping the MCCA to achieve its goal of becoming a Top 5 meetings and conventions destination.
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Guest Services Manager
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May 2010 - Jan 2012
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Guest Services Coordinator
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Apr 2006 - May 2010
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Exhibitor Services Associate
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Nov 2004 - Apr 2006
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Education
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1997 - 2001
Syracuse University
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UMass Boston, ELP
Community
