Placement Manager

• Jun 2020 - Present

Foster and Behavior Modification Coordinator

• Apr 2018 - Jun 2020

Client Services Manager

• Jan 2018 - Apr 2018

Client Services Coordinator

• Jul 2016 - Dec 2017

Legal Assistant

• Jun 2015 - Jul 2016

Program Coordinator

• May 2014 - Jun 2015

● Coordinated four major programs including volunteers, rescues, foster families, and events. ● Built volunteer and foster program from the ground up, including writing policies and procedures for the new programs. ● Scheduled off-site events for the shelter and staffed events with volunteers and animals. ● Managed any in-kind donations that came into the shelter. ● Recruited new volunteers, rescue groups, and foster families through the use of social media and word of mouth, which included using excellent verbal and written communication with the public. ● Facilitated group tours, girl scout visits, corporate outing volunteer opportunities.

Pet Services Representative

• Sep 2013 - May 2014

• Counseled adopters through the adoption process, including answering any questions or concerns about adoption. • Answered phones, retrieved voice mails, transferred calls appropriately to each department, and directed callers to other appropriate organizations or businesses that would help with the individual situation at hand. • Ensured all adopters were equipped with adoption information and explained several medical and aftercare procedures on a daily basis. • Photographed adoptable animals for marketing purposes; brainstormed creative marketing strategies and promotions. • Helped prepare animals’ paperwork for mobile off-site adoption unit (Teddy’s Wagon). • Officework including copying, faxing, and updating website in a timely manner.

Adoptions Counselor and Volunteer Coordinator

• Oct 2010 - Aug 2013

• Strong customer service skills used when working with potential families looking to adopt new pets • Partner with rescue groups to assess dogs’ behavior and coordinate adoption process. • Integrated social media to shelter marketing process as means to increase adoptions, and build partnerships in community; introduced photographing dogs in outside play area opposed to in kennel area. • Evaluate incoming animals, provide updates to interested customers, and explain after-care procedures following spay/neuter surgeries. • Oversaw team of volunteers to ensure a positive shelter volunteer experience, and bring exposure to shelter pets available.

Receptionist

• May 2012 - Aug 2012

Head Food Expediter

• Aug 2009 - Oct 2010

• Communicated with chefs and servers to ensure prompt service. • Responsible for light prep work such as garnishing dishes, making desserts; and set-up and break-down daily. • Communicated with chefs and servers to ensure prompt service. • Responsible for light prep work such as garnishing dishes, making desserts; and set-up and break-down daily.

Intern

• May 2010 - Aug 2010

• Worked on various projects and saw them to fruition. • Administrative responsibilities included researching, writing, organizing and drafting documents. • Interviewed extensively and provided heavy interaction with the public. • Worked on various projects and saw them to fruition. • Administrative responsibilities included researching, writing, organizing and drafting documents. • Interviewed extensively and provided heavy interaction with the public.

Dog Daycare Attendant

• Feb 2010 - Jul 2010

• Duties included supervising and handling dogs, cleaning up after dogs, ensuring a safe and fun environment. • Heavy cleaning, and walking and feeding dogs. • Duties included supervising and handling dogs, cleaning up after dogs, ensuring a safe and fun environment. • Heavy cleaning, and walking and feeding dogs.

Marketing Intern and Office Assistant

• May 2009 - Aug 2009

• Administrative responsibilities included writing press releases and articles for their seasonal magazine and website. • Dealt with the community via heavy phone calls, and conducted daily interviews. • Administrative responsibilities included writing press releases and articles for their seasonal magazine and website. • Dealt with the community via heavy phone calls, and conducted daily interviews.