Experience

L'INTERVALLE

• Canada
• Retail
• 1 - 100 Employee

• Head of Customer Service

  • Aug 2021 - Present

  -Respond to, and investigate customer inquiries -Manage and oversee facilitation of returns and exchanges -Manage credit card claims and chargeback cases -Importing and entering data -Administrative office tasks -Manage company-wide internal email communications with 16 brick and mortar store locations -Craft and publish weekly internal newsletter -Writing, editing social media, newsletter and promotional signage text -Fulfiment ofl eCommerce labels -Coordinate marketing-based projects -Scouting and coordinating influencer gifting -Assisting in creation of content (social media and promotional) -Styling and shooting in-house social media photoshoots -Coordinating and facilitating primary interviews for job candidates -Publish job advertisements and manage incoming applications Show less



Valnet

• Canada
• Internet Publishing
• 300 - 400 Employee

• Contributing Writer

  • May 2018 - Nov 2021

  -Brainstorming, writing, editing and proofreading list-based, trend-driven and pop culture-related articles. -Pitching trend-driven and pop culture based ideas for list-formatted articles. Self-determining submission deadlines within 4-7 day turnaround. -Conducted and compiled research for pieces. -Self-edited and proofread articles scheduled for direct publication upon submission. -Managed researching, editing and writing several pieces within common timeframe. -Brainstorming, writing, editing and proofreading list-based, trend-driven and pop culture-related articles. -Pitching trend-driven and pop culture based ideas for list-formatted articles. Self-determining submission deadlines within 4-7 day turnaround. -Conducted and compiled research for pieces. -Self-edited and proofread articles scheduled for direct publication upon submission. -Managed researching, editing and writing several pieces within common timeframe.