Property Preservation Coordinato

• Dec 2017 - Present

• Researched modification requests; provided status on payments and payoff inquiries; review short sale requests; provided vendor information on Real Estate Owned (REO) properties; verified payment history and new servicer contact information, process payments• Received inbound calls and assist with various customer questions or concerns• Negotiate reasonable payment arrangements with borrowers, in accordance with department policies and procedures and in compliance with the Fair Debt Collection Practices Act• Supported specialized calling campaigns as required, based on business needs• Maintained consistent attendance to ensure fulfillment of essential duties and responsibilities• Receive, review and assign incoming properties, created detailed work orders• Entered information into various specialized systems, contacted clients with questions and/or concerns• Monitored departmental workloads to ensure timely completion of projects, ensured assignments are completed up to company standard• Assisted team with achieving positive Satisfactory scores by providing professional and courteous customer service• Ensures all service requests and repairs are correctly completed and in a timely manner Show less

Vendor Coordinator

• Jul 2018 - Present

Leasing Consultant

• Feb 2016 - Dec 2017

• Directed the entire sales process by putting strong sales skills to use and maintaining customer satisfaction • Answered incoming telephone calls and handled accordingly • Made sure that the office, models, clubrooms and market ready vacant are in perfect conditions • Participated effectively in ongoing resident relations • Conducted searches, performed background check ups, scheduled appointments and presented properties to customers • Accepted service requests from residents and forwarded to service department for prompt processing and conduct follow up calls • Evaluated information provided by clients to ensure whether they fall under the established guidelines for renting properties • Evaluated unit availability on daily basis to maintain the highest level of product knowledge, received maintenance issues from tenants & create work orders for maintenance • Scheduling appointments for tours, utilizing company procedures including appointment book and traffic log • Utilized sales skills to achieve leasing sales' target, demonstrated superior sales, leadership and customer service skills • Completed weekly reports, tracking market tends and completing market surveys Show less

Assistant Manager

• Jun 2014 - Jun 2015

• Led the team and the property through changes of ownership and managerial software in use • Integrated a one-page performance appraisal that increased responsiveness and efficiency of customer service team • Processed and managed all building service requests, updated tenant contact information, researched past due invoices, and set up new vendors in system • Provided periodic budgets relevant to each property, analyzed various property related financial reports • Managed front office operations, informed tenants through memos of new developments/events in the community • Worked closely with managers to assist with resident maintenance issues • Reviewed monthly reports of overdue accounts and assists in collecting overdue payment from tenants • Received and took action on all complaints and service request from tenants in assigned buildings • Assisted property manager in budget preparation and execution, building operations, facility maintenance and repair, tenant relations, and project management • Assisted property manager for preparing policies and implementing those policies • Ensured that all invoices received from the properties are approved, entered and paid within a timely manner • Inputted payroll, arrange employee schedules and reviewed and paid invoices • Communicated with residents to resolve rental, management, and maintenance issues. Show less

Human Resource Generalist

• Mar 2011 - Nov 2013

• Reviewed all administrative and military personnel related correspondence, ensured that reports are prepared in proper format and contain required information • Ensured compliance with administrative regulations and procedures, conducted periodic and special staff visits to subordinate units • Advised the Commander, staff, and subordinate units on administrative matters pertaining to all types of military personnel actions • Reviewed incoming regulations and directives relating to administration and military personnel programs, functions, and procedures • Continually kept abreast of current regulatory requirements and developments in such areas as processing of military personnel and pay actions • Review studies/proposals pertaining to the Evaluation Systems for Reserve Component personnel • Maintained liaison with higher headquarters on matters relating to administrative functions, maintained suspense logs of recurring and one-time reports • Ensured that reports are prepared in proper format and contain required information • Distributed to appropriate staff elements and subordinate units, retaining administrative and personnel materials for appropriate action • Formulated administrative estimates, plans, orders, and reports Show less

Customer Service Team Lead

• Jan 2004 - Jan 2011

• Analyzed statistics and other data to determine the level of customer service performance achieved by the team and provided them the resources needed to reach their goals • Recorded employee attendance, personal and vacation time and reported all leaves of absence to the benefits department on a monthly basis • Trained and coached team of representatives to deliver high standard of customer service • Managed call volumes and maintaining Service Level Agreements by making sure all reps were available and ready to take calls • Coordinated bi-weekly conference calls with program managers to discuss and identify possible trends that may impact call center service levels • Created job descriptions and promotional levels within the department and facilitated training for new and existing employees • Worked proactively with management team and maintained awareness of upcoming events • Completed voluntary customer service supervisor training to identify and understand different personalities within a team of representatives Show less