Experience

JP & Associates REALTORS®

• United States
• Real Estate

• Licensed Realtor

  • Jan 2018 - Present

  United States



howell holland | REAL ESTATE BROKERAGE

• United States
• Real Estate
• 1 - 100 Employee

• Realtor

  • Mar 2017 - Jan 2018

  Dallas/Fort Worth Area



RoundPoint Mortgage Servicing

• United States
• Financial Services
• 300 - 400 Employee

• Call Center Supervisor

  • Sep 2013 - Nov 2015

  Dallas/Fort Worth Area Call Center Supervisor •Manage a collections & customer service team, including hiring, training, motivating, coaching, performance managing & achieving monthly production goals •Address the escalation of issues & coordinate with appropriate internal & external resources to provide resolution •Demonstrate awareness of the company’s policies & procedures as well as state & federal law requirements with regard to collections procedures •Review & manage all accounts at the… Show more Call Center Supervisor •Manage a collections & customer service team, including hiring, training, motivating, coaching, performance managing & achieving monthly production goals •Address the escalation of issues & coordinate with appropriate internal & external resources to provide resolution •Demonstrate awareness of the company’s policies & procedures as well as state & federal law requirements with regard to collections procedures •Review & manage all accounts at the beginning of each collection cycle & establish productivity objectives and strategies •Handle various issues directly related to the loan originations process •Monitor productivity & provide assistance to Collectors & CSRs •Review & analyze production reports •Create & distribute process improvement communication for departmental changes & updates Show less



Real Time Resolutions, Inc.

• United States
• Financial Services
• 100 - 200 Employee

• AVP Operations

  • May 2006 - Dec 2012

  Dallas/Fort Worth Area Loss Mitigation--Default Recovery