Erica Paolillo
Instructional Assistant at Avon Public Schools- Claim this Profile
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English Native or bilingual proficiency
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Bio
Experience
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Avon Public Schools
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United States
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Education Administration Programs
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1 - 100 Employee
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Instructional Assistant
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Jan 2023 - Present
Avon Middle High School Avon Middle High School
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Roche Bros. Supermarkets
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United States
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Retail
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500 - 600 Employee
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Cashier/E-Commerce Representative
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Jun 2003 - Present
In this role, I communicate daily with a diverse customer population, ensuring timely and effective resolution of issues and addressing of inquiries. I am expected to maintain brand standards for quality assurance, as well as brand messaging, in all interactions. I monitor and manage cash flow for front-end operations and process transactions and issue refunds as needed. I also ensure cleanliness and aesthetic appeal of the work environment and work stations. Achievements: -Collaborated with cross-functional teams on a variety of projects, ensuring ongoing and consistent communication and exchange of ideas. -Promoted from position as Cashier for exceptional performance and customer service delivery during tenure in position. Show less
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Paraprofessional
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Oct 2022 - Dec 2022
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Rockland Public Schools
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Paraprofessional
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Aug 2017 - Sep 2022
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Account Representative
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Jun 2008 - Aug 2008
As an Account Representative, I met with clients to determine their financial and business needs, as well as identified product and service solutions to meet those needs. I also cultivated a strong network of clients based on prospects and lead generation. In this position, I collaborated with our internal Sales and Marketing teams to qualify leads and address customer concerns. Finally, I maintained detailed and accurate account records. Achievement: -Spearheaded customer acquisition and retention strategies, focusing on customer needs and feedback. Show less
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