Erica Paolillo

Instructional Assistant at Avon Public Schools
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Contact Information
us****@****om
(386) 825-5501
Location
Stoughton, Massachusetts, United States, US
Languages
  • English Native or bilingual proficiency

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Bio

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Experience

    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Instructional Assistant
      • Jan 2023 - Present

      Avon Middle High School Avon Middle High School

    • United States
    • Retail
    • 500 - 600 Employee
    • Cashier/E-Commerce Representative
      • Jun 2003 - Present

      In this role, I communicate daily with a diverse customer population, ensuring timely and effective resolution of issues and addressing of inquiries. I am expected to maintain brand standards for quality assurance, as well as brand messaging, in all interactions. I monitor and manage cash flow for front-end operations and process transactions and issue refunds as needed. I also ensure cleanliness and aesthetic appeal of the work environment and work stations. Achievements: -Collaborated with cross-functional teams on a variety of projects, ensuring ongoing and consistent communication and exchange of ideas. -Promoted from position as Cashier for exceptional performance and customer service delivery during tenure in position. Show less

    • Paraprofessional
      • Oct 2022 - Dec 2022
    • United States
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Paraprofessional
      • Aug 2017 - Sep 2022
    • Account Representative
      • Jun 2008 - Aug 2008

      As an Account Representative, I met with clients to determine their financial and business needs, as well as identified product and service solutions to meet those needs. I also cultivated a strong network of clients based on prospects and lead generation. In this position, I collaborated with our internal Sales and Marketing teams to qualify leads and address customer concerns. Finally, I maintained detailed and accurate account records. Achievement: -Spearheaded customer acquisition and retention strategies, focusing on customer needs and feedback. Show less

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