Experience

The Housing Agency Ireland

• Ireland
• Government Administration
• 1 - 100 Employee

• Assistant Staff Officer

  • Jan 2023 - Present



Tuath Housing Association

• Ireland
• Non-profit Organizations
• 100 - 200 Employee

• Housing Administrator

  • May 2021 - Dec 2022

  Providing administrative support to a housing team which delivers over 1500 homes to tenants in Dublin. Answering calls and resolving tenant queries. Completing kpi reports for managers using excel. Providing excellent customer service and ensuring that all customer service queries are closed within a certain timeframe. Managing queries via webchat. Liaising with external stakeholders such as local authorities, contractors , local community services etc. Assisting Housing Officers with running clinics for tenants to attend and discuss any issues regarding there tenancy. Attending team meetings. Arranging and scheduling appointments for housing officers. Assisting with tenant engagement activities in communities. Drafting and sending notice letters to tenants. Show less



Crosscare

• Ireland
• Non-profit Organizations
• 100 - 200 Employee

• Housing case worker

  • Oct 2019 - May 2021

  Supporting families with children who are homeless to secure private rented accommodation through the HAP scheme. Negotiating with landlords. Sourcing accommodation and supporting families to go on viewings. Ensuring families housing applications are correct and up to date. Communicating with external agencies such as local authorities and approved housing bodies. Working as part of a case management team to regularly implement and review families housing needs. Acting as shift coordinator - delegating tasks and ensuring effective teamwork throughout the shift. Attending regular 1:1 supervision with line manager on a monthly basis to reflect on practise and set goals. Ensuring all paperwork is well recorded, organised, up to date and in line with GDPR.To record information effectively using Microsoft word, excel and PowerPoint. Show less

• Social Care Worker

  • Nov 2017 - Oct 2019

  Working with families with children who are experiencing homelessness. Assessing families needs and putting support plans in place. Building relationships with residents who are vulnerable and advocating on their behalf. Putting supports in place such as independent living skills workshops , guidance around money management etc. Supporting adults and children to transition from homelessness to independent living through HAP or social housing. Working as part of a case management team to key work families. Reporting and documenting child protection concerns. Assessing risk of harm to families and putting risk assessments and safety plans in place. Acting as shift coordinator - completing a shift plan , delegating roles to the team and ensuring effective teamwork is present throughout shift. Report writing and storing information in line with GDPR. Using Microsoft excel,word and PowerPoint. Show less



Depaul UK

• United Kingdom
• Non-profit Organization Management
• 100 - 200 Employee

• Relief Social Care Worker

  • Nov 2017 - Oct 2018

  Working across seven different services that provides emergency accommodation to adults and children experiencing homelessness. Working with service users who were experiencing addiction, mental health, domestic violence, child protection concerns etc. Following child protection legislation. Building and maintaining positive relationships with service users. Welcoming service users to the service and completing paperwork such as contact sheets and initial assessments. Managing challenging behaviour in a low threshold environment using a therapeutic crisis intervention approach. Refering service users to appropriate external services i.e. addiction, family support, medical. Implementing and reviewing needs assessments and risk assessments. Acting as shift co ordinator and working as part of a team to ensure the services were run to a high standard. Ensuring that recording of any information on Salesforce was complete in line with GDPR regulation. Show less



St Michael's House

• Ireland
• Non-profit Organizations
• 200 - 300 Employee

• Relief Health Care Assistant

  • May 2016 - Nov 2017

  Supporting adults and children with intellectual disabilities through residential and day services. Planning and organising day to day activities and duties as part of a team. Working as part of a multidisciplinary team to ensure service users needs were met. Implementing needs assessments, support plans, risk assessments. Using a client centred approach to ensure service users lives were meaningful and individual to their own needs and wants. Advocating on behalf of service users regarding important life decisions. Safe guarding service users in their homes and out in the community. Implementing HIQA's new directions approach and ensuring that standards were met in residential services. Show less



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Aug 2015 - Jun 2016

  Providing excellent customer service. Assisting customers with information on products. Merchandising stock. Handling cash and dealing with sales transactions. Meeting and exceeding sales targets. Resolving customer complaints. Upselling. Working as part of a team. Providing excellent customer service. Assisting customers with information on products. Merchandising stock. Handling cash and dealing with sales transactions. Meeting and exceeding sales targets. Resolving customer complaints. Upselling. Working as part of a team.