Experience

Greenwood Credit Union

• United States
• Banking
• 1 - 100 Employee

• AVP Indirect Lending

  • Jan 2022 - Present

  Warwick, Rhode Island, United States Provide leadership and oversight of the indirect lending process, ensuring accuracy, efficiency and superior customer service Mentor team members to develop and expand their underwriting, processing, and servicing, skills Responsible for the credit quality and ongoing soundness of the indirect lending portfolio which includes automobiles, motorcycles, power sports, and classic cars Monitor annual/monthly goals for the indirect lending department and provide plans and… Show more Provide leadership and oversight of the indirect lending process, ensuring accuracy, efficiency and superior customer service Mentor team members to develop and expand their underwriting, processing, and servicing, skills Responsible for the credit quality and ongoing soundness of the indirect lending portfolio which includes automobiles, motorcycles, power sports, and classic cars Monitor annual/monthly goals for the indirect lending department and provide plans and recommendations to meet/exceed those goals Develop and maintain ongoing relationships with dealer partners to drive indirect loan volume while ensuring a well performing and balanced dealership portfolio Show less



GM Financial

• United States
• Financial Services
• 700 & Above Employee

• Senior Credit Analyst II

  • Sep 2015 - Jan 2022

  Boston Credit Center Develop and maintain productive dealer relationships that ensure volume objectives and credit quality Analyze credit data to determine the degree of risk involved in extending credit Make decisions to approve or deny the extension of credit Evaluate and make consistent, quality credit decisions that produce acceptable ratios and returns Capture contracts that meet profitability criteria for pricing and performance Effectively negotiate contract terms that… Show more Develop and maintain productive dealer relationships that ensure volume objectives and credit quality Analyze credit data to determine the degree of risk involved in extending credit Make decisions to approve or deny the extension of credit Evaluate and make consistent, quality credit decisions that produce acceptable ratios and returns Capture contracts that meet profitability criteria for pricing and performance Effectively negotiate contract terms that help meet company objectives Show less



Digital Federal Credit Union

• United States
• Banking
• 700 & Above Employee

• Consumer Loan Officer

  • Jul 2010 - Sep 2015

  Marlborough, MA Evaluate at least 80 direct and indirect consumer loan requests per day Assess previous credit and current financial obligations Approve, deny, or counter-offer loans within my assigned credit limits and company guidelines Document credit analysis Prepare recommendations for loan requests beyond my credit limit and refer the decision to the appropriate level Cross-sell appropriate credit union products and services Manage difficult situations and… Show more Evaluate at least 80 direct and indirect consumer loan requests per day Assess previous credit and current financial obligations Approve, deny, or counter-offer loans within my assigned credit limits and company guidelines Document credit analysis Prepare recommendations for loan requests beyond my credit limit and refer the decision to the appropriate level Cross-sell appropriate credit union products and services Manage difficult situations and provide members with information, data, and advice

• Consumer Loan Officer Team Leader

  • Jul 2011 - Jul 2013

  Marlborough, MA Plan, organize, and supervise workflow to maintain effective productivity consistent with department standards and goals Develop staff through continuous coaching and training to ensure proficiency in all aspects of their job Maintain a complete knowledge of Direct, Indirect, and Mobility loan programs, policies, and guidelines Follow-up on member complaints and concerns in a professional and timely manner Underwrite and process employee and "work out" loan… Show more Plan, organize, and supervise workflow to maintain effective productivity consistent with department standards and goals Develop staff through continuous coaching and training to ensure proficiency in all aspects of their job Maintain a complete knowledge of Direct, Indirect, and Mobility loan programs, policies, and guidelines Follow-up on member complaints and concerns in a professional and timely manner Underwrite and process employee and "work out" loan applications ensuring a thorough and accurate file with all required authorizations



Digital Federal Credit Union

• United States
• Banking
• 700 & Above Employee

• Assistant Branch Manager

  • Oct 2007 - Jul 2010

  Worcester, MA Managed the branch’s day-day operations Completed branch audits and quarterly security report Supervised 13+ employees Assisted with the hiring, training, and development of new hires Wrote and delivered quarterly and annual performance evaluations Assigned, tracked, and reported the branch’s sales results Originated and processed loan requests Obtained and reviewed financial documents submitted by borrowers

• Head Teller

  • Sep 2005 - Oct 2007

  Marlborough, MA Coordinated the daily operations of the teller line Supervised 7+ employees Trained teller staff Provided leadership and direction to the teller staff Coached and developed the teller staff in a sales environment