Erica Malcolm

Commercial Log Specialist at WarnerMedia
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Contact Information
us****@****om
(386) 825-5501

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Experience

    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Commercial Log Specialist
      • Apr 2019 - Present

      I support multiple international sales offices by efficiently scheduling commercial inventory for CNN International and CNN en Español. In doing this, I aid in maintaining client relationships and optimize commercial revenue, all while meeting daily deadlines. I also focus on revenue retention by rescheduling commercials that would not have aired due to breaking news. I support multiple international sales offices by efficiently scheduling commercial inventory for CNN International and CNN en Español. In doing this, I aid in maintaining client relationships and optimize commercial revenue, all while meeting daily deadlines. I also focus on revenue retention by rescheduling commercials that would not have aired due to breaking news.

    • Marketing Services
    • 200 - 300 Employee
    • Marketing Account Specialist
      • Feb 2019 - Mar 2019

    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Technical Specialist
      • Nov 2017 - Feb 2019

      I am responsible for troubleshooting iOS devices. For every consultation, I create detailed documentation of the service process which serves as an archived reference for the company and customer. Ultimately, I help Apple build and maintain relationships by providing customers with resolution and insight on how to get the best from their products.

    • Operations Specialist
      • May 2015 - Nov 2017

      I managed the store’s entire inventory of products, parts, and tools. I ensured that the team had the support, knowledge, and resources required to maintain product availability, complete inventory tasks and deadlines, while maintaining stockroom organization as new products arrive.

    • United States
    • Retail
    • 700 & Above Employee
    • Floor Supervisor
      • Mar 2015 - Nov 2017

      I supported the Store Manager with execution of the daily business, customer engagement, store operations, talent supervision, and merchandising standards in the store. I supervised store staff and ensured the highest level of customer engagement and sales results were achieved. Additionally, I provided sales-related feedback and coached associates daily performance. As a member of the leadership team, I assumed responsibility for the store in the absence of another manager.

    • Sales Associate
      • Apr 2012 - Mar 2015

    • United States
    • Retail
    • 700 & Above Employee
    • Sales Support
      • Jul 2012 - May 2015

      - Responsible for processing incoming shipment and restocking the sales floor. - Maintain visual standards on the sales floor and stockroom organization standards. - Responsible for processing incoming shipment and restocking the sales floor. - Maintain visual standards on the sales floor and stockroom organization standards.

    • Supervisor
      • Feb 2013 - Apr 2013

      - Responsible for opening and closing the kiosk, as well as customer service and daily sales. - Responsible for opening and closing the kiosk, as well as customer service and daily sales.

Education

  • Georgia State University
    Bachelor’s Degree, Journalism
    2010 - 2014

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