Erica Lyons

Human Resources Manager at Arizona Coalition to End Sexual and Domestic Violence
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Contact Information
us****@****om
(386) 825-5501
Location
Glendale, Arizona, United States, US

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Bio

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Credentials

  • Learning Canva
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Nonprofit Management Foundations
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Human Resource Management: HR for People Managers
    Coursera
    Mar, 2022
    - Oct, 2024
  • Human Resources: Understanding HR Systems Features and Benefits
    LinkedIn
    Mar, 2022
    - Oct, 2024
  • Learning Office 365 (Microsoft 365)
    LinkedIn
    Mar, 2022
    - Oct, 2024
  • Windows 10 Essential Training
    LinkedIn
    Mar, 2022
    - Oct, 2024
  • Windows Tips and Tricks
    LinkedIn
    Mar, 2022
    - Oct, 2024
  • The Power of Lists to Get Stuff Done
    LinkedIn
    Jan, 2022
    - Oct, 2024
  • The Six Morning Habits of High Performers
    LinkedIn
    Nov, 2021
    - Oct, 2024
  • Adobe Captivate Prime 2016 Essential Training
    LinkedIn
    Oct, 2021
    - Oct, 2024
  • Learning OneNote for the web (Office 365/Microsoft 365) (2020)
    LinkedIn
    Aug, 2021
    - Oct, 2024
  • SHRM Certified Professional (SHRM-CP)
    SHRM
    Feb, 2023
    - Oct, 2024

Experience

  • Arizona Coalition to End Sexual and Domestic Violence
    • United States
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Human Resources Manager
      • Feb 2022 - Present

  • U.S. Department of Veterans Affairs
    • United States
    • Government Administration
    • 700 & Above Employee
    • Rating Veterans Service Representative
      • Feb 2019 - Present

      I analyze personnel and medical records, research relevant federal regulations, and adjudicate disability claims. I provide mentorship to trainees and subject matter expert review of cases for special projects. Additionally, I lead team meetings and provide one on one guidance to newer team members on the interpretation of internal policies established based on changing federal regulations.

    • Veterans Service Representative
      • Jun 2017 - Feb 2019

      I collected and analyzed personnel files and medical records. Determined if thresholds were met to provide medical examinations relevant to disability claims. Audited and processed award payments.

    • Veterans Service Representative
      • Aug 2012 - Jun 2017

      I collected and analyzed personnel files and medical records. Determined if thresholds were met to provide medical examinations relevant to disability claims. Audited and processed award payments.

    • Legal Administrative Assistant
      • Feb 2009 - Aug 2012

      Provided excellent customer service with both in person and telephonic interviews to claimants and other eligible beneficiaries for disability compensation claims, education benefits, and VA home loan guarantee applicants. Conducted outreach presentations. Counseling veterans, their dependents, and their beneficiaries regarding the full array of benefits available through the Department of Veterans Affairs.

Education

  • University of Minnesota
    Human Resource Management: HR for People Managers
    2021 - 2022
  • Northern Arizona University
    Bachelor's degree, History

Community

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