Experience

T-Sec LLC

• United States
• Security and Investigations
• 1 - 100 Employee

• Project Management Office

  • Aug 2021 - Present

• Intellectual Property Program Manager

  • Jan 2021 - Aug 2021



Facebook

• Software Development
• 700 & Above Employee

• Program Manager

  • Nov 2017 - Jan 2021

  Led process improvement efforts and education for the Global Security Business Excellence team. Partnered closely with business leaders to creatively problem solve while still controlling risk. Influenced the business to proactively drive operational excellence in a complex, dynamic environment. Led process improvement efforts and education for the Global Security Business Excellence team. Partnered closely with business leaders to creatively problem solve while still controlling risk. Influenced the business to proactively drive operational excellence in a complex, dynamic environment.



RealPage, Inc.

• United States
• Software Development
• 700 & Above Employee

• Quality Assurance Specialist II

  • Sep 2016 - Nov 2017

  Responsible for consistently delivering exceptional levels of client support and for ensuring full functionality of product documentation, achieving increased revenue for the organization. Built form workflows that automated documents by processing adjustment requests, conducting walkthroughs, and performing QA. Effectively employed document design product knowledge to troubleshoot/resolve issues to consistently exceed client needs and expectations. Worked collaboratively with cross-functional departments including Engineers, and Account and Sales Managers to ensure the launch of high quality and reliable products to the market. Show less



On-Site.com

• United States
• Real Estate
• 1 - 100 Employee

• Document Design Expeditor

  • May 2014 - Sep 2016

  Reviewed/organized system support, maintenance, implementations, and upgrades; planned, implemented, and monitored product testing and inspections to guarantee product quality standards compliance; and utilized robust analyses to conceptualize, communicate, and implement quality strategies. Gained and maintained current knowledge of system changes/updates to monitor operational metrics focused on driving product offering improvements. Reviewed/organized system support, maintenance, implementations, and upgrades; planned, implemented, and monitored product testing and inspections to guarantee product quality standards compliance; and utilized robust analyses to conceptualize, communicate, and implement quality strategies. Gained and maintained current knowledge of system changes/updates to monitor operational metrics focused on driving product offering improvements.