Erica Kahle

Senior Account Manager at Apex HCM
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Contact Information
us****@****om
(386) 825-5501
Location
Roswell, Georgia, United States, US
Languages
  • English -
Skills

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Credentials

  • Six Sigma
    Sage

Experience

  • Apex HCM By IRIS
    • United States
    • Software Development
    • 1 - 100 Employee
    • Senior Account Manager
      • Jan 2021 - Present

    • Account Manager
      • Aug 2017 - Present

      Work with over 275 payroll service bureau partners to provide recruiting, onboarding/offboarding, document management, payroll, and time and attendance solutions.Develop and implement go to market strategies for PSBs to increase product adoption, retention & revenueDefine the Account Management Department role & its KPIsOnboard new accounts to ensure a seamless transitionCollaborate with the Marketing Department to create client-facing content including hosting monthly webinars as an SMECoordinate with development leaders on product roadmapConduct quarterly business reviews to align needs and ensure objectives are metSelected to be a member of the Fun Committee to help engage staff and boost morale

  • Sage
    • United Kingdom
    • Software Development
    • 700 & Above Employee
    • Product Sales Engineer
      • Oct 2015 - Aug 2017

      Supported a team of 21 sales professionals to offer employee lifecycle solutionsCollaborated with business partners to position Sage solutions to their clientsManaged pipeline to forecast and generate salesMaintained a competitive edge by monitoring competition to promote the value of SageRegularly exceeded quarterly and annual sales goals

    • Support Specialist II
      • Apr 2014 - Oct 2015

      Managed external hardware and network troubleshooting technical support tickets Responsible for over a quarter of a million dollars in inventoryDeveloped training documentation for internal and external use

    • Support Specialist
      • Apr 2013 - Apr 2014

      Provided technical support with a primary focus on external hardware and network troubleshootingSupported over a quarter of a million dollars in inventory

  • Humana
    • United States
    • Insurance
    • 700 & Above Employee
    • Expedited Claims Specialist
      • Oct 2009 - Apr 2013

      Ensured accuracy of medical claims from initial submission through completionConsistently turned around claims within 24-72 hoursProcessed Medicare and commercial claims using internal software applications Ensured accuracy of medical claims from initial submission through completionConsistently turned around claims within 24-72 hoursProcessed Medicare and commercial claims using internal software applications

  • Charter Communications
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Day Of Service Specialist
      • 2008 - Oct 2009

      Delivered white glove customer services to Charter customers with same day appointments. Coordinating and ensuring order accuracy.

    • Nesting / Sales Coach
      • 2007 - 2008

      Mentored new hires as a SME during their transition to production.Coached existing call center reps with meeting sales quota & assuring calls with 100% satisfaction.

    • Technical Support
      • 2006 - 2007

      Received inbound calls from Charter customers in regards to questions or concerns with their services. Roles includes troubleshooting services, scheduling service calls, answer questions in regards to billing statements & meeting sales quota.

Education

  • Sullivan University
    -

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