Experience

CARES Group

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Business Development Manager

  • Oct 2022 - Present



IT Consortium

• Ghana
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Project Officer

  • Jun 2017 - Present

  ***Customer Support: I supervise and oversee the day-to-day operations of the support unit; with the mandate to ensure that all customers’ requests sent by emails and phone calls are attended to within reasonable time per the company’s service level agreement.***Project Management: Manage in-house projects from planning to implementation and ensure all clients requirements are adhered to and also ensure that projects are within the agreed timeline.***Responsible for the preparation of the company’s Request for Proposals and all bid documentations, prepare product/service descriptions, proposals and presentations.***Customer Relationship and Service: Build, strengthen and managing customer relationships*** Business Development: Conducting marketing research to find out new and innovative products/services for a better customer experience. Show less

• Project Officer / Marketing Officer

  • Jan 2014 - May 2017

  • Marketing, prospecting and communicating with target audience/clients on our software solutions• Responsible for the preparation of the company’s Request for Proposals and all bid documentations.• Train clients on the use of our solutions.• Prepare and present product proposals and report to prospective institutions.• Responsible for all in-house testing of solutions (user acceptance testing) and documentations.• Build, strengthen and managing customer relationships• Conducting marketing research to find out new and innovative products/services for a better customer experience• Manage in-house projects from planning to implementation and ensure all clients requirements are adhered to and also ensure that projects are within the agreed timeline. Show less

• Assistant Project Officer

  • Jan 2009 - Dec 2013

  • Manage and facilitate communication between the various teams of the client institution and the implementation team from my company. • Manage client institutions through the process of deployment, implementation and maintenance of the use of our automated school management system.• Train clients on our automated school management system and its use.• Liaise with clients and technical department on clients request and requirements.• Document software user manuals.• Other administrative duties such as: Data management and security, Help desk management. Show less