Event Manager

• Nov 2018 - Present

Exhibitor & Group Analyst

• May 2017 - Oct 2018

CIS Leader (Client Information Specialist)

• Jul 2015 - May 2017

Reservations Sales Agent

• Aug 2014 - Jul 2015

Communications Operator/Front Desk Agent

• Apr 2013 - Aug 2014

Atlanta's ONLY 5 star, 5 Diamond Hotel!!

Whatever/Whenever Agent Temp.

• May 2012 - Aug 2012

Worked with all departments in the hotel to fulfill guest and internal request.Responsible for picking up guest items to and from guest rooms.Outside travel throughout the city to assist in fulfilling guest requests.Assisted with departmental projects, logged calls and request, and handled amenities.Systems used: Lightspeed, Galaxy, MS Shift, Microsoft Outlook

Butler Services Agent(Telecommunications)

• Jun 2011 - May 2012

Answered and directed all incoming internal and external calls.Interacted with guests, clients, and associates while maintaining 5 star and 5 diamond standards.Acted as a liaison between departments.Supported and assisted concierge by maintaining up to date information of hotel and area events.Ensured excellent guest service and versatility by performing front desk duties as needed.Participated in sales incenitives; Computation ability needed to ensure proper revenues and payments on accounts are received and credited.System used: Lightspeed, Galaxy, Microsoft Outlook, Microsoft Word, Excel

Guest Services Associate

• Jul 2010 - Mar 2011

Responsible for meeting and greeting guest, and checking guest in and out for scheduled appointments.Assisted with stocking pulls, inventory research, detailed label and sign maintenance for spa products.Set up spa displays, and maintained cleanliness and order for spa lobby and retail area.Answered spa calls to setup spa appointments and responsible for calling and coonfirming all upcoming spa appointments.Educated guest on spa retail products.System Used: Book 4 Time

Night Auditor/Front Desk Agent

• Sep 2008 - Feb 2010

Responsible for processing all guest check-ins by confirming reservations, assigning rooms, and issuing room keys.Processed all end of the day reports during night audit for each hotel department such as private dining, hotel restaurant and bar, ensuring that all payments and profits for the day are balanced and accurate.System Used: Opera, Galaxy

Front Desk Agent

• Mar 2007 - Jul 2008

Processed all guest check ins and outs.Booked guest reservations.Processed all payment types such as room charges, cash, check, credit, or debit.Coordinated with sales to setup events for special events such as family reunions, meetings, and parties.System Used: NiteVision