Learning Resource Center Coordinator

• Mar 2022 - Present

Supports student persistence and success by coordinating a comprehensive offering oftutoring, academic workshops, supplemental instruction, group study sessions, and writingassistance for students, representing a diverse array of courses and levels.Selects, trains, schedules, and supervises student peer tutors to work with fellow students intheir academic pursuits.Communicates often and proactively with Deans and faculty regarding the needs of at-riskstudents to align services with those needs.Collaborates with faculty to provide course-specific tutoring as needed.Develops and/or collaborates with faculty academic support resources for students to beincluded in academic workshops; acts as liaison with faculty and deans in the development ofprograms targeting specific student needs; creates electronic/web resources for students.Staffs and maintains resources in the Learning Resource Center to include the development offlyers on various topics as requested by students; maintains comprehensive list of communityresources available for students.Tracks and reports on the use of LRC services and creates plans to increase service adoption.Advises students in the areas of time management and other soft skills.Participates in college activities, including but not limited to, committee work and orientation.Proctors exams.Serves as the campus ADA Coordinator.Track and report tutoring for weekly reporting

Enrollment Services Coordinator

• Aug 2021 - Mar 2022

Implement enrollment services activities at the campus level. Function as the technical resourceand provide complex problem resolution on issues related to admission, registration, and studentrecords.Represent Enrollment Services Department and act as a liaison to other departments, sharinginformation and updates regarding enrollment services via presentations and trainings. Work with college departments to ensure compliance and legal responsibilities are met.Lead multi-channel outbound campaigns to prospective and current students to supportcomprehensive strategic plan to recruit, retain, and serve a vibrant and diverse student body.Resolve problems and issues referred by enrollment services staff. Research issues anddetermine course of action; make independent determinations, decisions, andrecommendations. Refer issues to appropriate college resource when necessary.Work closely with staff to provide all types of enrollment verifications with special emphasis onprocessing verifications for Oregon Unemployment Department and for students and formerstudents on probation with the federal government. Make decisions based on internal andexternal documentation for determining enrollment status, college performance, and provideappropriate academic record information.Monitor the telephone helpline for Enrollment Services Department. Ensure that staff is loggedinto the telephone queue. Handle difficult customer calls and function as the second tier ofsupport when an upset customer wants to speak with staff in a leadership role.Make determinations regarding late drops, tuition removal, reassignments of residency codes,duplicate records, and other problems. Determine changes and corrections in the tuition,ensuring changes comply with college policies and guidelines.Manage duplicate records process; eliminates accumulation of duplicate records in the systemand develop preventative measures to ensure duplicate records are not created in the future.

Enrollment Advisor

• Sep 2019 - Jun 2021

Interprets and responds to student inquiries regarding admissions, registration, and general college policies and procedures. Evaluates individual student circumstances to advise best course of action; interprets relevant policies, procedures, and guidelines; refers students for further assistance as necessary.Provides MyPCC overview and training to support student access to their accounts and records, acts at a student resource in providing information around accounts and records. Answers general financial aid questions, including FAFSA process, timeline, and PCC financial aid process. Assist student in filling out the FAFSA.Provide financial aid support to students experiencing family, personal or economic crises which may impact school performance. Maintains regular communication with student development and enrollment services staff and programs in order to provide appropriate student referrals; work collaborative to assure well-coordinated assistance to new students

College/Employment Success Coach

• Jul 2017 - Aug 2019

Advises students on program requirements. Develops academic goals. Evaluates student's academic history and education, including transcript evaluation. Introduces students to resources available through the college. May assist students in career exploration.Works collaboratively with program faculty and department chair to develop strategies for keeping at-risk students in class. Works collaboratively with other departments to facilitate and address student and program needs.Provides support for students experiencing family, personal, or economic crises, which may impact school performance. Helps students access needed counseling services, support networks, community health, or housing services.Develops, facilitates, and delivers classroom instruction on various topics such as time management, study strategies, goal setting, learning styles, career planning, and communication skills.Consults with a variety of social service agencies in the community to explain program requirements generally, or address individual student progress or needs.Develops, implements and maintains marketing, recruitment and retention strategies for assigned program. Creates brochures, orientation materials, forms, and documents for distribution and/or presentation. Coordinates activities to introduce students to available community services and campus resources. Facilitates orientation meetings. Makes presentations to schools, community organizations, churches, and other groups to explain program.Maintains an active case file on each enrolled student. Maintains accurate case notes and documentation. Ensures confidentiality is maintained. Maintains statistical information and summarizes information in reports as needed. Submits required paperwork according to specified timelines.

Education Coordinator

• Oct 2016 - Jul 2017

Collaborate with career technical education (CTE) deans, faculty, and workforce developmentprograms to increase student awareness and completion of college and career advancementopportunities.Develop, manage and/or participate in outreach and recruitment activities for training programsand provide educational advising and guidance to interested students.Screen potential students for minimal entrance requirements.Coordination and relationship building with multiple internal and external partners/stakeholders.Track budget, data, and grant implication requirements.Assist with modifications of new and existing non-credit training programs including curriculumdevelopment, assessment methods, and competencies for completion as well as studentevaluation methods.Order event and instructional supplies.Coordinate faculty curriculum development payments.

Assistant to the Dean of Automotive, Machine Manufacturing, and Mathematics

• Jan 2016 - Oct 2016

Coordinate a variety of technical, instructional, and administrative special projects as assigned.Work with department chairs to develop and review class schedule. Input all aspects ofclass schedule creating and verifying information and resolving room assignment issues prior tocatalog print deadlines. Proof schedule for final approval. Monitor enrollment datafor low enrollment classes and advise supervisor as needed. Remove canceled classes fromsystem and notify all parties involved.Coordinate the day-to-day activities of staff, student and casual workers. Provide inputto supervisor on performance evaluation. Interview and make recommendations in hiring.Establish new faculty members in college database systems. Provide orientation and training to new faculty on college policies and procedures, budget administration, etc.Order department supplies and equipment, instructional material and text/referencebooks utilizing purchasing card and ensuring adherence to college purchasing guidelines. Track expenditures and reconcile bank statements.Reconcile expenditure and revenue transactions against database budget reports for assigneddepartment, which may include multiple cost centers. Process transfer of monies as required ensuring accounts are balanced. Authorize budget expenditures up to authorized amount.Oversee the processing of time sheets for student payroll and resolve problems as they arise. Process payroll authorizations for full and part-time faculty, casual employees, student workers and administrative staff. Track instructor workdays, sick days, and other special requirements set forth in collective bargaining agreements. Assist in the development of correspondence, policies and procedures, reports, forms, notices,contracts, instructional materials, and spreadsheets. May maintain supervisor’s calendar. Coordinate and attend a variety of meetings. Organize division/department events including advertising, registration and catering services.

STEM Center and CTE Program Assistant

• Jan 2014 - Jan 2016

Instructional Administrative Assistant

• Nov 2010 - Dec 2013

Effectively operate all modules of college data base system, including inputting, extracting, and presenting data in a useful format to make effective decisions or alert supervisor of specific issues. Run a variety of reports for assigned department or division. Input all aspects of class schedule; creating and verifying information and resolving room assignment issues prior to catalog print deadline. Develop and proof Schedule Proof for final approval. Make changes to scheduled classes as determined by Department Chairs. Monitor enrollment data for low enrollment classes and advise supervisor as needed. Remove canceled classes from system. Notify students of canceled or delayed classes. Receive and process time sheets and student payroll and resolve pay issues. Create EPAF using appropriate pay rates for each employee class. Work with HRIS to correct any errors in the submission process. Process MAP forms for special pay situations and cooperative education. Run reports to verify payroll is correct. Review employee records with multiple time cards and multiple pay rates for accuracy. Process payroll authorizations for full and part-time faculty, casual, student and administrative staff. Maintain database of instructional materials. Prepare and send instructor evaluations with corresponding instructions and materials. Assist with the development of and type correspondence, policies and procedures, reports, contracts, instructional materials, time cards, and spreadsheets. Maintain supervisor's calendar. Coordinate and attend department meetings. Order division/department supplies and equipment, instructional materials, utilizing the college purchase card and ensuring adherence to college purchasing guidelines. Track expenditures and reconcile bank statements. Answer phones and greet the public and students. Provide general guidance, problem solving and assistance to students. Resolve a variety of office problems independently.

Office Assistant

• Nov 2004 - Nov 2010

Greets customers of the department, or other personnel of the college, by phone, in person or through electronic media. Assesses customers' needs and explains services, processes, procedures and guidelines. Handles requests/transactions or directs the person or matter to the proper sources. Assists in resolving problems and ensuring satisfactory customer service. Processes forms or applications to ensure accuracy and completeness; computes or verifies data, fees or payments, enters data and forwards or files paperwork. Uses a personal computer and a variety of office software applications including word processing, Email, and file management. Prepares documents in Word from scratch or using predefined templates and form letters. Creates or maintains files in Excel. May create PowerPoint presentations and use Access or other databases. Operates other office equipment such as printers, copy machines, fax machines. May serve as liaison with service and vendor personnel. Coordinates and organizes meetings, and other department activities and functions. Schedule or obtain use of rooms and set up rooms and equipment for use. Assist in handling personnel or payroll functions, actions, forms and records. Assist in developing or revising procedures, practices and forms. Attends and participates in meetings and committees and may take minutes or notes and perform follow-up activities. Provide administrative support or assistance in certain defined areas to supervisor or other personnel in the office. Receive, record and/or track incoming payments receipts and makes proper distribution of records and funds. Researches and resolves discrepancies and makes proper accounting distribution. Provide training and informal guidance and direction to other employees.