Experience

King Center Charter School

• United States
• Education Administration Programs
• 1 - 100 Employee

• Teaching Assistant

  • 2020 年 2 月 - - 目前



Cao Head Start

• United States
• Education Administration Programs
• 1 - 100 Employee

• Substitute Teacher

  • 2020 年 6 月 - 2021 年 1 月

• Lead Preschool Teacher

  • 2018 年 4 月 - 2020 年 6 月

• Teaching Assistant

  • 2017 年 11 月 - 2018 年 4 月



Erie Community College

• United States
• Higher Education
• 700 & Above Employee

• College Administrative Assistant

  • 2015 年 3 月 - 2016 年 3 月



P&A Group, Inc.

• United States
• Human Resources
• 100 - 200 Employee

• Customer Service Representative

  • 2012 年 10 月 - 2014 年 6 月

  •Responded to incoming calls, emails, and live chats from participants and addressed and research questions and concerns regarding their flexible spending, health reimbursement and COBRA accounts•Provided creative problem solving of billing, health benefit account, and claims processing issues for more than 2,000 participants at P&A Group•Enrolled participants in flexible spending accounts when issues arose while they were trying to enroll online•Prepared claims for processing by verifying participants’ demographic information and successfully processed parking/transit, daycare, flexible spending, and health reimbursement claims•Restructured and constructed materials to prepare a training manual for P&A Group



Compass House

• Emergency Shelter Volunteer

  • 2012 年 9 月 - 2012 年 10 月

  •Act as a role model and assist 5-8 teens between the ages of 12-17 with homework and chores•Develop a relationship with teens by planning and participating in activities •Act as a role model and assist 5-8 teens between the ages of 12-17 with homework and chores•Develop a relationship with teens by planning and participating in activities



CEC Debt Holdings

• Case Consultant

  • 2011 年 7 月 - 2012 年 5 月

  •Contacted debtors for CEC Debt Holdings and negotiated same day settlements of $1,000 or more•Prepared necessary paperwork to have payments processed •Contacted debtors for CEC Debt Holdings and negotiated same day settlements of $1,000 or more•Prepared necessary paperwork to have payments processed



Installs Inc.

• Geek Squad Customer Service Representative

  • 2011 年 7 月 - 2011 年 11 月

  •Responded to incoming calls from clients, technicians, and Best Buy Store representatives•Scheduled service appointments for clients regarding their computers, laptops and home theaters•Rearranged technician’s schedules and canceled service appointments if needed •Responded to incoming calls from clients, technicians, and Best Buy Store representatives•Scheduled service appointments for clients regarding their computers, laptops and home theaters•Rearranged technician’s schedules and canceled service appointments if needed



Western New York AmeriCorps

• VISTA Service Volunteer

  • 2011 年 6 月 - 2011 年 7 月

  •Critiqued and evaluated the core curriculum of parenting workshops presented by The Parent Network of Western New York and made suggestions for improvement based on written criteria given for evaluations• Analyzed past reports and surveys from previous parenting workshops and summarized findings from the data collected to see if there were trends or similarities in attendees’ view of the workshops as well as to determine if they were able to grasp the material •Critiqued and evaluated the core curriculum of parenting workshops presented by The Parent Network of Western New York and made suggestions for improvement based on written criteria given for evaluations• Analyzed past reports and surveys from previous parenting workshops and summarized findings from the data collected to see if there were trends or similarities in attendees’ view of the workshops as well as to determine if they were able to grasp the material



Buffalo State College

• United States
• Higher Education
• 200 - 300 Employee

• Graduate Student Intern/Co-Instructor

  • 2010 年 1 月 - 2010 年 5 月

  • Advised students in the Public Service Internship Program in regards to finding and researching internships and volunteer opportunities as well as writing résumés and cover letters Utilized various search engines to aid University at Buffalo students in finding internships, volunteer, part-time or full-time employment• Assessed students’ knowledge, skills, abilities, and qualifications• Assisted University at Buffalo students with identifying their own interests, abilities, and skills• Responsible for co-instruction of Center for Academic Development Services Peer Mentor Program course, which included grading papers, meeting with students regarding their grades, and preparing lesson plans for a class of 20-25 students regarding time-management, goal setting, motivating reluctant learners, and study techniques• Collaborated with staff and graduate assistants to organize and plan the Daniel Acker Scholar Pinning Ceremony which included preparing an event rubric and event set-up

• Lead Academic Mentor (Intern)

  • 2009 年 9 月 - 2009 年 12 月

  •Prepared academic intake forms for students on academic probation•Maintained daily reports of mentoring sessions to keep caseloads current•Provided academic support to 8-10 students through assisting them in identifying their immediate academic needs •Assisted students with organizing their coursework and provided referrals to other departments and services when appropriate•Organized and facilitated activities to aid students in identifying their learning styles and reviewed skills essential for success in college while also tracking students’ academic progress•Assisted students in goal setting through activities and assignments that helped them identify their immediate goals



Research Foundation

• Graduate Assistant

  • 2009 年 9 月 - 2010 年 5 月

  •Established consistent communication with regional offices regarding news updates and events•Constructed sections for the Center for Development of Human Services’ online newsletter and wrote articles for each section •Established consistent communication with regional offices regarding news updates and events•Constructed sections for the Center for Development of Human Services’ online newsletter and wrote articles for each section



Roswell Park Cancer Institute

• Trainer/Telephone Interviewer

  • 2007 年 2 月 - 2009 年 11 月

  •Instrumental in leading, organizing, and coordinating training sessions for all new hires who were a part of the Survey Research and Data Acquisition Resource team at Roswell Park Cancer Institute•Coordinated a major research project, “Quit the Smokes II Follow-up Survey” including reviewing survey protocol and procedures with staff I selected for successful completion of the project and also monitored their productivity •Conducted and input data from phone surveys regarding smoking behavior, smoking policies and regulations, tobacco cessation, Human Papillomavirus (HPV), and diet and nutrition•Coached and counseled smokers attempting to quit through the New York State Smokers’ Quitline by actively listening to their reasons for smoking and brainstorming with them different forms of behavior modification



Erie Community College, City Campus

• Tutor

  • 2003 年 7 月 - 2008 年 5 月

  •Provided academic support to students in the area of English through tutoring by providing assistance with reading and writing assignments as well as note-taking•Developed, proposed, and facilitated a poetry workshop to three English classes •Generated special awards for students who exemplified dynamic academic characteristics and a passion for learning•Created flyers and invitations for EOP Summer Programs and Honors Convocations•Assisted with EOP Summer Programs and Honors Convocations through coordinating issuance of bus passes, serving lunch, and operating projector for presentations.•Successfully reviewed college success skills such as study techniques, organizing course work, and time-management skills