Erica Gocht

AVP, Client Experience at RGAX
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Toronto Area, Canada, CA

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Experience

    • United States
    • Insurance
    • 1 - 100 Employee
    • AVP, Client Experience
      • May 2019 - Present

    • United States
    • Insurance
    • 700 & Above Employee
    • Director, Global Accounts
      • Sep 2018 - May 2019

    • Manager, Global Accounts
      • Jan 2018 - Aug 2018

    • CRM Manager
      • Jul 2014 - Dec 2017

    • Canada
    • Advertising Services
    • 500 - 600 Employee
    • Senior Financial Analyst
      • Oct 2012 - Jun 2014

      • Developed analyses and business models conveying reserve impacts to the AirMiles reward program• Used large amounts of data to better understand historical trends and predict future behaviours• Monitored, analyzed and reported on program issuance and redemption• Worked with cross-functional teams to provide financial expertise on program initiatives• Maintained relationship with external and internal auditors by providing data that support key financial metrics and estimates• Worked closely with system developers in completing the final phase of LoyaltyOne’s Breakage Cube in Essbase, which creates efficiencies in computing reserve metrics and assessing collector behaviours• Led a cross functional team that identified opportunities for improved culture and collaboration between departments Show less

    • Financial Analyst
      • Nov 2010 - Oct 2012

      Completed quarterly and monthly forecasts and yearly budget for Information Technology departmentPrepared month end journal entries for Information Technology departmentPerformed financial analyses on growth in expenditures on quarterly, monthly and yearly basisAnalyzednd explain variances between monthly actuals and forecast on a monthly basisAnalyzed project expenditures and meet with project managers on a monthly basis to go over budget and potential reforecast of funds needed for completion Analyzed capital expenditures on a monthly basis; compare to yearly budgetCreated purchase orders for capital expenditures and yearly maintenance charges Reviewed and coded invoices from suppliers in the Concur tool Show less

    • Jr. Accounting Specialist
      • Sep 2009 - Nov 2010

      Mississauga, ON.Purchased foreign exchange contracts for both buy and sell. Proactively managed foreign exchange contracts, ensuring all contracts are closed out to match orders and renewed contracts when necessary to ensure foreign exchange risk is coveredPrepared month end and year end foreign exchange reports for Controller and auditing firmWorked with Traders and credit agency in creating credit for new customers and maintaining credit files for existing customers; processed any credit claimsDetermined profit or loss at the end of each sale made by TradersPrepared USD Forecasts on a weekly basisEntered payments made by customers on a daily basisReconciled the capital asset accounts on a monthly and year end basis for Willard's asset company.Prepared month end and year end journal entries and Financial Statements and reconciled the bank accountFiled G.S.T returns Show less

    • Jr. Accounting Administrator
      • Jan 2009 - Sep 2009

      Mississauga, ON.Entered into the accounting system invoices from suppliers and performed weekly cheque runs and wire transfers to ensure payment was made within the terms givenPrepared credit and debit memos when there were discrepancies on invoicesPerformed bank reconciliations enabling for error recognition and cash flow identificationHelped in accounts receivable department with the collection of payments from customersOrganized filing system for past and current documents thus increasing the ease at which specific documents could be found Show less

Education

  • Co-Active Coach Training
    Certified Professional Co-Active Coach, Coach Training
    2018 - 2019
  • CMA Association
    CPA, CMA, Accounting
    2009 - 2012
  • DeGroote School of Business, McMaster University
    Honours Bachelor, Commerce; Accounting
    2004 - 2008

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