Experience

MileOne Autogroup

• Motor Vehicle Manufacturing
• 400 - 500 Employee

• Claims Support Manager

  • Sep 2021 - Present

• Document Database Manager

  • Jul 2018 - Sep 2021

• Database Marketing Coordinator

  • Sep 2016 - Jul 2018

  • Testing and launching email campaigns via Elead and 3Birds• CRM Database: prepare customer lists for reoccurring monthly email campaigns • Analyze data correlations using Google Analytics to effectively enhance performance of communications• Create, edit, and review Sales and Service email templates (copy, merge codes, brand disclaimers, monthly theme banners)• Serve as point person for entire Marketing Department on all data requests• Work with reps and vendors for daily operations to run smoothly• Point of contact for IT Department regarding call tracking • Setup and manage campaign tracking lines for all dealerships (ring-to right location, bridge menu routing, bridge scripts)• Email and call data reporting for all dealerships• Create and manage monthly email calendar• Create training and instructional guides for DMC processes• Maintain Master Record document of all email campaigns (list specifications, subject lines, send dates, etc.)

• Marketing Assistant

  • Apr 2016 - Sep 2016

  • Manage vendor billing• Reputation management - assist and coordinate with dealership General Managers in responding to reviews appropriately• Provide weekly customer review reports• Handle administrative tasks: mail, timesheets, booking conference rooms, etc.• Miscellaneous tasks: design, updating websites, ACS event operations, and attending events



Rev Cycle Studio

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Graphic Designer

  • Apr 2022 - Present



MINI of Baltimore Co.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Product Genius

  • Jul 2015 - Apr 2016

  Boost sales by providing customers with the right amount of product information to give them an insight into the MINI Products. • Provide specification information about all products to keep colleagues and clients up to date with the latest product information• Acts as an ambassador for MINI and proactively approach clients to discuss the products and perceived image• Understand dealership operation and gauge customers' needs from test drive to sale process• Offer exceptional customer service through informative discussion, test drives, and deliveries

• Loaner Agent

  • Jul 2015 - Apr 2016

  Act as an agent with clients who request loaner/rental vehicles.• Promptly, professionally, and courteously assist customers with scheduling of appointments and loaner/rental car provisions• Make customers feel welcome by promptly greeting them in a friendly, professional, and courteous manner both in person and on the telephone• Contribute to team effort and actively support the BMW and MINI customer-centered service philosophy of working cooperatively and effectively with all departments and employees



USB Payment Processing NE, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Marketing Assistant

  • Jun 2015 - Apr 2016

  As part of the Creative Marketing team, I worked with business owners to promote their companies through means of design, email, copy, social media, and video. • Maintain company branding while creating and deploying email campaigns • Design graphics, email banners, social media posts, menus, flyers, and more • Increase followers/follower engagement through all social media outlets • Attend networking, festival, and recruiting events to promote company • Manage tracking for lead generation • Increase sales by following up with business contacts on behalf of sales team • Write creative copy for email campaigns, flyers, sales scripts, video



Family Household

• Mt.Airy, Maryland

• Tutor

  • Sep 2014 - Nov 2014

  Edited assigned essays of two foreign exchange students, assisted them in understanding grammatical errors, helped them comprehend all assignment instructions and requirements. Edited assigned essays of two foreign exchange students, assisted them in understanding grammatical errors, helped them comprehend all assignment instructions and requirements.



Veritey

• Los Altos Hills, CA

• Editor and Contributor

  • Sep 2012 - Nov 2012

  Edited overall site content, ensured content made sense and was updated frequently, worked independently to quickly complete tasks within a specific time frame, edited many product descriptions by paying close attention to small details and fixing grammatical errors, well-versed in using technology and different websites, researched products on internet to provide accurate product information, managed own schedule to complete all tasks on time. Edited overall site content, ensured content made sense and was updated frequently, worked independently to quickly complete tasks within a specific time frame, edited many product descriptions by paying close attention to small details and fixing grammatical errors, well-versed in using technology and different websites, researched products on internet to provide accurate product information, managed own schedule to complete all tasks on time.