Erica Drakeley
Head of Customer Services at GoodBox Co- Claim this Profile
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Bio
Peter Finney
I worked with Erica for a number of years and found her to be a real asset to our team. Comfortably able to handle the ever changing range of queries we receive and easily absorbing new information from the technical teams, a rare and welcome skill. Serving as a link between the end customer and the technical teams, she could always be trusted to carefully 'translate' given information into relevant feedback for both parties, making our jobs easier and upholding our Customer Services principles. Erica is always professional, helpful, friendly and fun to be around. She was even instrumental in forming and running our Social Committee bringing the whole company a little bit closer.
Kayleigh Walker
Erica was a great person to work with. In the short time that we worked together, I quickly realised that she had a great work ethic but was also an all round lovely person! She was extremely hard working and made everyone around her feel welcome - a real team player!
Peter Finney
I worked with Erica for a number of years and found her to be a real asset to our team. Comfortably able to handle the ever changing range of queries we receive and easily absorbing new information from the technical teams, a rare and welcome skill. Serving as a link between the end customer and the technical teams, she could always be trusted to carefully 'translate' given information into relevant feedback for both parties, making our jobs easier and upholding our Customer Services principles. Erica is always professional, helpful, friendly and fun to be around. She was even instrumental in forming and running our Social Committee bringing the whole company a little bit closer.
Kayleigh Walker
Erica was a great person to work with. In the short time that we worked together, I quickly realised that she had a great work ethic but was also an all round lovely person! She was extremely hard working and made everyone around her feel welcome - a real team player!
Peter Finney
I worked with Erica for a number of years and found her to be a real asset to our team. Comfortably able to handle the ever changing range of queries we receive and easily absorbing new information from the technical teams, a rare and welcome skill. Serving as a link between the end customer and the technical teams, she could always be trusted to carefully 'translate' given information into relevant feedback for both parties, making our jobs easier and upholding our Customer Services principles. Erica is always professional, helpful, friendly and fun to be around. She was even instrumental in forming and running our Social Committee bringing the whole company a little bit closer.
Kayleigh Walker
Erica was a great person to work with. In the short time that we worked together, I quickly realised that she had a great work ethic but was also an all round lovely person! She was extremely hard working and made everyone around her feel welcome - a real team player!
Peter Finney
I worked with Erica for a number of years and found her to be a real asset to our team. Comfortably able to handle the ever changing range of queries we receive and easily absorbing new information from the technical teams, a rare and welcome skill. Serving as a link between the end customer and the technical teams, she could always be trusted to carefully 'translate' given information into relevant feedback for both parties, making our jobs easier and upholding our Customer Services principles. Erica is always professional, helpful, friendly and fun to be around. She was even instrumental in forming and running our Social Committee bringing the whole company a little bit closer.
Kayleigh Walker
Erica was a great person to work with. In the short time that we worked together, I quickly realised that she had a great work ethic but was also an all round lovely person! She was extremely hard working and made everyone around her feel welcome - a real team player!
Experience
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GoodBox Co
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Brazil
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Restaurants
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Head of Customer Services
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Apr 2019 - Present
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Monek Ltd
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United Kingdom
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Retail Office Equipment
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Customer Service Advisor
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Nov 2015 - Mar 2019
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H K Wentworth Ltd
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United Kingdom
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Chemical Manufacturing
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1 - 100 Employee
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Major Accounts Co-ordinator
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May 2015 - Oct 2015
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Private Healthcare (NHS)
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United Kingdom
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Staffing and Recruiting
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1 - 100 Employee
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Personal Assistant
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Aug 2014 - May 2015
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ATL Ltd
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China
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Legal Services
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Senior Billing Analyst
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Dec 2013 - Jul 2014
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Commercial Adminisrator
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Oct 2013 - Dec 2013
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Miller Homes Ltd
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United Kingdom
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Construction
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400 - 500 Employee
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Commercial Administrator
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Feb 2007 - Jun 2013
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Education
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2010 - 2013
University of Derby
Bachelor's Degree, Business Management -
1992 - 1997
Granville Community School
Community
