Erica Ditton
Customer Relations Manager at Steele Barber- Claim this Profile
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Bio
Experience
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Steele Barber
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United States
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Personal Care Product Manufacturing
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1 - 100 Employee
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Customer Relations Manager
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Jan 2023 - Present
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Pilgrim Coffeehouse
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United States
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Food and Beverage Services
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1 - 100 Employee
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Creative Director
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Dec 2022 - Present
+ Created Creative Director position from scratch+ Oversee all creative aspects of business including event creation and coordination, social media, graphic design, merchandise design, and team building exercises+ Partnered with local non-profits to create and coordinate small and large community events
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Event Coordinator / Supervisor
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Dec 2021 - Mar 2023
+ Plan, coordinate and execute public events, including several that broke sales record+ Promoted to Supervisor after 2 months of employment+ Encourage team in their strengths and coach in areas to grow+ Work with owner on efficiency in the shop, new drink recipes and overall suggestions to help business grow+ Director of social media and graphic design+ Enthusiastically performed barista duties and supervisor responsibilities
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Owner / Event Coordinator
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Apr 2013 - Present
+ Own / Manage all functions of Sequoia Events and Designs + Assist couples with the planning of weddings up to a year before their date + Create detailed itinerary + Assist with budget management + Direct wedding ceremony and oversee all functions on the day of the wedding + Coordinate with all wedding vendors up-to and on the day of the wedding + Manage social media accounts and marketing promotions + Specialize in hand-letting for invitations, signage, etc. + Own / Manage all functions of Sequoia Events and Designs + Assist couples with the planning of weddings up to a year before their date + Create detailed itinerary + Assist with budget management + Direct wedding ceremony and oversee all functions on the day of the wedding + Coordinate with all wedding vendors up-to and on the day of the wedding + Manage social media accounts and marketing promotions + Specialize in hand-letting for invitations, signage, etc.
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Event Coordinator / Assistant Manager
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Oct 2020 - Sep 2021
+ Make quality beverages including espresso based drinks, pour overs, batch brews, etc + Execute latte art with regular and alternative milks + Assist manager in day-to-day tasks + Create / coordinate public and private events like music nights, community markets, trivia nights, private rentals, etc + Create and schedule content/graphics for social media platforms + Encourage and lead teammates in completing tasks + Nominated for "Best Barista" in Columbia, SC + Make quality beverages including espresso based drinks, pour overs, batch brews, etc + Execute latte art with regular and alternative milks + Assist manager in day-to-day tasks + Create / coordinate public and private events like music nights, community markets, trivia nights, private rentals, etc + Create and schedule content/graphics for social media platforms + Encourage and lead teammates in completing tasks + Nominated for "Best Barista" in Columbia, SC
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SBC Columbia
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Colombia
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Chemical Manufacturing
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Administrative Assistant
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Dec 2018 - Oct 2020
+ Volunteer & event coordinator + Calendar & meetings coordinator + Worked in Microsoft Suite and Adobe + Graphic Designer + Coordinator for multiple domestic and international trips + Assist director in all day-to-day tasks + Communicate with families, schools, and vendors + Write, direct, act and edit video series + Volunteer & event coordinator + Calendar & meetings coordinator + Worked in Microsoft Suite and Adobe + Graphic Designer + Coordinator for multiple domestic and international trips + Assist director in all day-to-day tasks + Communicate with families, schools, and vendors + Write, direct, act and edit video series
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Immaculate Consumption
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United States
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Food and Beverage Manufacturing
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1 - 100 Employee
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Event Coordinator / Manager
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Sep 2014 - Dec 2019
+ Create schedule & manage shift changes + Interview & train new employees + Managed social media accounts + Implemented event rental services / lead event coordinator + Designer in website, handwritten menus, chalk art, and space remodel/interior design + Create schedule & manage shift changes + Interview & train new employees + Managed social media accounts + Implemented event rental services / lead event coordinator + Designer in website, handwritten menus, chalk art, and space remodel/interior design
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Education
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South Carolina School of Leadership
Leadership