Erica Croucher

Undergraduate Student at Westminster College
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Contact Information
us****@****om
(386) 825-5501
Location
Pleasant Grove, Utah, United States, US
Skills

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Bio

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Experience

  • Westminster College
    • United States
    • Higher Education
    • 200 - 300 Employee
    • Undergraduate Student
      • Aug 2014 - Present

  • Vivint
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Retention, Customer Service
      • Oct 2013 - Feb 2014

      Customer Loyalty, maintained customers. Account manager. Customer Loyalty, maintained customers. Account manager.

  • Best In Music
    • Guitar technician, Retail Sales
      • Aug 2012 - Oct 2013

      Sold high end guitars, bass, amplifiers. Bronze level instrument repair. Sold high end guitars, bass, amplifiers. Bronze level instrument repair.

  • Amazon
    • United States
    • Software Development
    • 700 & Above Employee
    • Customer Service Representative
      • Nov 2011 - Jan 2012

      Listen attentively, solve problems creatively, and use tact and diplomacy to find common ground. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, conflict de-escalation, repair trust, locate resources for problem resolution and design best-option solutions Listen attentively, solve problems creatively, and use tact and diplomacy to find common ground. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, conflict de-escalation, repair trust, locate resources for problem resolution and design best-option solutions

  • Kenny's Music
    • Guitar Technician, Retail Sales
      • Aug 2009 - Aug 2009

      Sold high end guitars,basses, amplifers, accessories. Instrument repair, servicing, restoration. Guitar teacher Sold high end guitars,basses, amplifers, accessories. Instrument repair, servicing, restoration. Guitar teacher

  • United States Air Force
    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Fuel Manager
      • Apr 1996 - Jun 2009

      Fuel Storage facility inspections, management. Refueling fleet inspections. Automotive repair technician. Team leader, manager, supervisor. Fuel Storage facility inspections, management. Refueling fleet inspections. Automotive repair technician. Team leader, manager, supervisor.

Education

  • Westminster College
    Bachelors of Arts, focus in Photography, Current 3.60 GPA
    2014 - 2017
  • Community College of the Air Force
    Associates in Logistics Management
    1966 - 2007
  • Warren Central High School
    Graduate
    1989 - 1993

Community

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