Erica Chambers
Business Services Supervisor at New Mexico Secretary of State- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
Topline Score
Bio
Julian Kilkenny
Erica is one of the most helpful people I’ve met. I have had the privilege of working both with Erica as a colleague and now for her as she is my current supervisor. Erica is the best suited person for the role of Business Support Supervisor where she has been entrusted with a great deal of responsibility. Erica’s professional skills as well as interpersonal style are the reason why her staff responds to her with a great deal of respect and enthusiasm. She is consistently pleasant, and takes on all assignments with enthusiasm and dedication. Erica is organized, efficient, extremely competent, and has an excellent rapport with people of all ages. Her communication skills, both written and verbal, are excellent. Erica is one of those rare managers who also naturally serve as an inspiring mentor for the whole staff. With her background and many years’ worth of experience as a public servant and state employee, Erica exhibits strong interpersonal skills and a unique capacity for empathy which is rarely found these days . Though she’s never one to draw attention to herself, Erica’s positive attitude and the respect others feel toward her are palpable. In summary, I highly recommend Erica for any position or endeavor that she may seek to pursue now or in the future as she is a great boss and all around person. She will be a valuable asset for any organization.
Julian Kilkenny
Erica is one of the most helpful people I’ve met. I have had the privilege of working both with Erica as a colleague and now for her as she is my current supervisor. Erica is the best suited person for the role of Business Support Supervisor where she has been entrusted with a great deal of responsibility. Erica’s professional skills as well as interpersonal style are the reason why her staff responds to her with a great deal of respect and enthusiasm. She is consistently pleasant, and takes on all assignments with enthusiasm and dedication. Erica is organized, efficient, extremely competent, and has an excellent rapport with people of all ages. Her communication skills, both written and verbal, are excellent. Erica is one of those rare managers who also naturally serve as an inspiring mentor for the whole staff. With her background and many years’ worth of experience as a public servant and state employee, Erica exhibits strong interpersonal skills and a unique capacity for empathy which is rarely found these days . Though she’s never one to draw attention to herself, Erica’s positive attitude and the respect others feel toward her are palpable. In summary, I highly recommend Erica for any position or endeavor that she may seek to pursue now or in the future as she is a great boss and all around person. She will be a valuable asset for any organization.
Julian Kilkenny
Erica is one of the most helpful people I’ve met. I have had the privilege of working both with Erica as a colleague and now for her as she is my current supervisor. Erica is the best suited person for the role of Business Support Supervisor where she has been entrusted with a great deal of responsibility. Erica’s professional skills as well as interpersonal style are the reason why her staff responds to her with a great deal of respect and enthusiasm. She is consistently pleasant, and takes on all assignments with enthusiasm and dedication. Erica is organized, efficient, extremely competent, and has an excellent rapport with people of all ages. Her communication skills, both written and verbal, are excellent. Erica is one of those rare managers who also naturally serve as an inspiring mentor for the whole staff. With her background and many years’ worth of experience as a public servant and state employee, Erica exhibits strong interpersonal skills and a unique capacity for empathy which is rarely found these days . Though she’s never one to draw attention to herself, Erica’s positive attitude and the respect others feel toward her are palpable. In summary, I highly recommend Erica for any position or endeavor that she may seek to pursue now or in the future as she is a great boss and all around person. She will be a valuable asset for any organization.
Julian Kilkenny
Erica is one of the most helpful people I’ve met. I have had the privilege of working both with Erica as a colleague and now for her as she is my current supervisor. Erica is the best suited person for the role of Business Support Supervisor where she has been entrusted with a great deal of responsibility. Erica’s professional skills as well as interpersonal style are the reason why her staff responds to her with a great deal of respect and enthusiasm. She is consistently pleasant, and takes on all assignments with enthusiasm and dedication. Erica is organized, efficient, extremely competent, and has an excellent rapport with people of all ages. Her communication skills, both written and verbal, are excellent. Erica is one of those rare managers who also naturally serve as an inspiring mentor for the whole staff. With her background and many years’ worth of experience as a public servant and state employee, Erica exhibits strong interpersonal skills and a unique capacity for empathy which is rarely found these days . Though she’s never one to draw attention to herself, Erica’s positive attitude and the respect others feel toward her are palpable. In summary, I highly recommend Erica for any position or endeavor that she may seek to pursue now or in the future as she is a great boss and all around person. She will be a valuable asset for any organization.
Experience
-
New Mexico Secretary of State
-
United States
-
Government Administration
-
1 - 100 Employee
-
Business Services Supervisor
-
Aug 2022 - Present
-
-
-
-
Business Support specialist
-
May 2014 - Sep 2022
Supervise and train 12 permanent employees on auditing, editing, and processing a high volume of documents in the Corporations CIS/BFS databases on a daily basis. Sit on the interview panel for job openings within the Corporations Bureau. Draft and finalize employee evaluations for 12 permanent employees. Assist with the review and processing of online Domestic Limited Liability Company filing submissions. Train all new Corporations staff for on mail distribution, verification of documents, and overall understanding of Corporations transactions as they comply with NM State Statute. Assist the Secretary of State, Deputy Secretary and Secretary of State Staff with resolutions for constituent issues/concerns regarding Corporations documents Verify check payments from SOS constituents for Corporations staff prior to submitting to Budget and Finance. Maintain daily staff schedules to insure adequate staffing to include staff time (Sick/Annual/Comp/Extra Hours Worked) request review and approvals. Provide coverage for our S.O.S. Elections, Operations and Corporations reception desks when needed. Assisting with supervisor/management availability to work and allow staff to work any extra hours offered of an average 8-15 extra hours weekly in an effort to maintain processing and ensure document completion within the statutory requirements of 15 business days while implementing the new Business Filing System for the Corporations Bureau. Provide expert guidance with requirements and statutory knowledge to third party vendor (PCC Technology Group) staff and development team in the development and implementation and staff training of the Corporations Business Filing System and E-file web application. Lead the UAT (User Acceptance Testing) of the new Business Filing System and E-file web application. Provide technical assistance to S.O.S. customers with the E-file web portal. Demonstrate knowledge and expertise regarding more than 30 different Corporations transaction types. Show less
-
-
-
New Mexico State Personnel Office, Career Services Bureau
-
United States
-
Government Administration
-
700 & Above Employee
-
Business Services
-
Jul 2013 - May 2014
Lead-worker responsibilities assisting the Corporations Management Team, including supervising, training, and verifying the work of 5 temporary employees on auditing, editing, and processing documents in the Corporations database • Train all new Corporations staff on mail distribution, verification of documents, and overall understanding of Corporations transactions • Assist the Secretary of State, Deputy Secretary and Secretary of State Staff with resolutions for constituent issues/concerns regarding Corporations documents • Verify check payments from SOS constituents for Corporations staff prior to submitting to Budget and Finance, Review E-file payments for posting and accuracy. Processing E-file refund requests. • Provide excellent customer service to customers requesting pin numbers for online filing, monthly corporation data files, and general information about their corporations • Maintain an inventory of incoming and pending corporate reports and register agent changes for hundreds of corporations • Provide expert guidance to SOS Information Technology staff in the implementation of the E-file web application to ensure compliance with state statues • Lead the UAT (User Acceptance Testing) of the new E-file web application; serve as subject matter expert in the evaluation of modules • Provide technical assistance to SOS customers with the E-file web portal • Serve as a liaison to IT staff and third-party companies in developing formats for large data packages with statistical information about NM corporations • Demonstrate knowledge and expertise regarding more than 30 different Corporations transaction types • Process supply orders using the SHARE (Statewide Human Resource and Accounting Enterprise) system; track and inventory supplies and equipment • Provide excellent customer service to PRC Corporations Bureau stakeholders, including constituents, elected officials, and internal/external state employees Show less
-
-
-
-
Office Clerk GEN-A
-
Sep 2007 - Jul 2013
• Lead-worker responsibilities assisting the Corporations Bureau Chief, including supervising, training, and verifying the work of up to 15 temporary employees on auditing, editing, and processing documents in the Corporations database • Train all Corporations staff on mail distribution, verification of documents, and overall understanding of Corporations transactions • Assist PRC Commissioners with resolutions for constituent issues/concerns regarding Corporations documents • Verify check payments from PRC constituents for Corporations staff prior to submitting to ASD Budget and Finance • Provide excellent customer service to customers requesting pin numbers for online filing, monthly corporation data files, and general information about their corporations • Demonstrate outstanding organizational skills to create large-volume monthly corporate report mail outs • Maintain an inventory of incoming and pending corporate reports and register agent changes for hundreds of corporations • Provide expert guidance to PRC Information Technology staff in the implementation of the E-file web application to ensure compliance with state statues • Lead the UAT (User Acceptance Testing) of the new E-file web application; serve as subject matter expert in the evaluation of modules • Provide technical assistance to PRC customers with the E-file web portal • Serve as a liaison to IT staff and third-party companies (media) in developing formats for large data packages with statistical information about NM corporations • Demonstrate knowledge and expertise regarding more than 30 different Corporations transaction types • Process supply orders using the SHARE (Statewide Human Resource and Accounting Enterprise) system; track and inventory supplies and equipment • Provide excellent customer service to PRC Corporations Bureau stakeholders, including constituents, elected officials, and internal/external state employees Show less
-
-
-
-
Info/Rec Clerk
-
Feb 2006 - Sep 2007
• Provided clerical support in the maintenance of agency records for the Corporations, Transportation, Utility, and Fire Marshal Divisions • Demonstrated expertise with microfilm equipment to locate old records and rate filings; interfaced with the state Records Center to order PRC archive records • Prepared, verified and scanned documents using Paper Vision according to state statues for archiving; labeled and delivered approved records to Records and Archives • Provided excellent customer service to PRC customers requesting document filing/recording of proceedings • Utilized Microsoft Excel and Word to develop mail mergers and spreadsheets to efficiently mail out thousands of assessments and filings to PRC customers • Scheduled hearing rooms and conference rooms for seven PRC Divisions, assisted with clerical duties and errands for the PRC Commissioners, and ordered office supplies Show less
-
-
Education
-
2009 - 2010
Christian Leadership Univerity
Associate degree, Bible/Biblical Studies -
2000 - 2004
Pojoaque High School
General Studies, HS DIploma
Community
