Logistics Officer

• May 2022 - Present

Customer Relations Associate

• Jul 2021 - May 2022

Customer Service Specialist

• Jan 2020 - Aug 2020

● Customer Service Specialist - Answering telephone inquiries in a timely manner. - Inform the member details and members’ benefits. - Granting pre-authorizations for medical procedure if covered. - ensuring customer satisfaction by assisting them with issues and concerns related to their health - Professionally handle a high volume of incoming calls - Ability to utilize and navigate multiple systems at the same time. ● Customer Service Specialist - Answering telephone inquiries in a timely manner. - Inform the member details and members’ benefits. - Granting pre-authorizations for medical procedure if covered. - ensuring customer satisfaction by assisting them with issues and concerns related to their health - Professionally handle a high volume of incoming calls - Ability to utilize and navigate multiple systems at the same time.

Customer Service Representative

• Oct 2017 - Nov 2019

- Open and maintain customer accounts by recording account information. - Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; relaying concerns to respective person or department. - Maintaining records all complain and other customer concerns. - Support communication from technical customer and vice versa concerns and findings. - Open and maintain customer accounts by recording account information. - Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; relaying concerns to respective person or department. - Maintaining records all complain and other customer concerns. - Support communication from technical customer and vice versa concerns and findings.

Project Management Specialist

• Oct 2015 - Oct 2017

● Project Management Specialist - Member of marketing sales team who offer our product and services. - Resolve customer complaints via phone, email or personally. - Produces information inputting, formatting, editing, retrieving copying and transmitting data. ● Customer Service Representative - Open and maintain customer accounts by recording account information. - Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; relaying concerns to respective person or department. - Maintaining records all complain and other customer concerns. - Support communication from technical customer and vice versa concerns and findings. - Knowledge in managing delivery & pickup schedules. Show less

Intern

• Sep 2014 - Nov 2014

• Main / Hot Kitchen - Responsible for working with manager and chef of the kitchen in the preparation of meal and snacks. Prepare, cook and present food quickly and efficiently. Managed food inventory and stocking. Assist in keeping the kitchen clean, hygienic and tidy at all times • Main / Hot Kitchen - Responsible for working with manager and chef of the kitchen in the preparation of meal and snacks. Prepare, cook and present food quickly and efficiently. Managed food inventory and stocking. Assist in keeping the kitchen clean, hygienic and tidy at all times

Intern

• Feb 2014 - Apr 2014

• Commissary - Preparing the products, market list and assisting the needs of our chefs. Responsible for cleaning the kitchen and kitchen equipment’s and utensils. • Kitchen Operation - Hands on experience of preparing and presenting quality food items in accordance to set menus and recipes. In depth knowledge of following safety, hygiene and sanitization practices as dictated by the establishment’s protocols. • Commissary - Preparing the products, market list and assisting the needs of our chefs. Responsible for cleaning the kitchen and kitchen equipment’s and utensils. • Kitchen Operation - Hands on experience of preparing and presenting quality food items in accordance to set menus and recipes. In depth knowledge of following safety, hygiene and sanitization practices as dictated by the establishment’s protocols.