Experience

Ritz Safety

• United States
• Public Safety
• 100 - 200 Employee

• Office Lead/Customer Service Representative

  • Jun 2017 - Present

  Assisted with the development and implementation of customer service training and development program Provided support to nation-wide group of customer service representatives including product knowledge, program processes and order entry standards Assisted with inventory management, including creating programs for tracking and maintaining products in 6500 sq ft warehouse Provided support to purchasing and accounting teams by working with manufacturers on open orders and billing/invoicing issues Maintained portal of customer orders and quotes Assists sales staff and customers with product research projects to best determine their needs Proficient in the use Prophet 21, Oracle and SAP Ariba Show less



Harriscos LLC

• Donald, OR

• Administrative Assistant

  • Jan 2016 - May 2017

  • Created job descriptions for all company positions as well as assisted in the recruitment, hiring and onboarding process of new employees • Responsible for projects involving file maintenance, web development and categorization of products on ecommerce website • Responsible for processing, printing and distributing all ecommerce orders using multiple processing programs • Assisted with the creation and implementation of search engine optimization for e-commerce website • Responsible for customer interactions both in person and over the phone including delegation of customer inquires and de-escalation • Able to manage a steep learning curve and be able to retain excessive amounts of information in a short period of time. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Manager

  • Apr 2012 - Jan 2016

  • Participated in the recruitment, hiring and onboarding of new store partners. • Managed 6-8 baristas including time management of all scheduled breaks and providing leadership in customer service standards • Managed a store that produces approximately $6,000 a day in sales • Increased sales through marketing of products directly to customers • Maintained all cash management logs and counts throughout shift including deposits and individual register counts • Maintained quality assurance of products and cleanliness of store • Deescalate customers by effectively listening and responding to their needs • Provided direct supervision, training and ongoing coaching 8 workers • Responsible for store wide community support projects, store knowledge of promotional materials and products, and partner recognition Show less



Boys & Girls Aid

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Residential Care Counselor

  • Sep 2009 - Feb 2012

  • Trained in medication administration/management, Safe Van Driver, Crisis Prevention and Intervention, First Aid/CPR, Food Handlers Card, Bloodborne Pathogens, Fire Safety, LGBTQ tolerance, Vicarious Trauma, Stress Management, sexual offender policies and Anti-Harassment • Monitored up to 12 youth at one time while managing the milieu and client interactions • Properly documented necessary client interactions both for government agencies and for in house information • Provided the necessary and proper care to clients including making client appointments for various medical and mental health needs Show less



Concordia University-Portland

• United States
• Higher Education
• 100 - 200 Employee

• Student Body Secretary and Commuter Senator

  • Aug 2008 - May 2010

  • Made campus wide decisions in correlation with a small group of other student government members • Planned, executed and helped with large programs as well as small student related groups • Responsible for taking minutes of meetings, organized and filed all office paperwork, typed and printed agendas for every meeting • Handled all office correspondence, kept and maintained a contact list, and managed all communication that circulate between the Executive Board and Student Senators • Proficient in Microsoft Word, Microsoft Excel, Spreadsheets, and Powerpoint Show less