Experience

Hyatt Regency Guangzhou Zengcheng

• China
• Hospitality
• 1 - 100 Employee

• Learning Manager

  • Oct 2020 - Present

  Pre-opening Pre-opening



Grand Hyatt

• Hospitality
• 700 & Above Employee

• Learning Officer

  • May 2017 - May 2019

  Implement the hotel's training system, responsible for the hotel's annual and monthly training plan development and implementation; Responsible for daily training expense reimbursement management, training materials management and training file management; Be responsible for new associate orientation , retraining and special training; Conduct training needs survey and assist in developing related courseware; Responsible for the department trainers training and management; Daily administrative work of the department includes procurement, maintenance and human resources monthly calendar, job opening, internal transfer and inter-store assistance, etc.; Organize and plan various activities of the hotel, including annual meeting, travel, birthday party, corporate social responsibility and other matters, to ensure the cohesion of the company ; Show less



InterContinental Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • Sep 2015 - Apr 2017

  Fully understand the hotel's room rate policy, reservation business and room vacancy situation, accurately answer relevant questions for online and offline customers, help customers solve practical difficulties, and ensure the service attitude and quality of the hotel; Ensure the preparation of VIP customers' arrival, implement every detail of reception, and cooperate with other departments to deal with customers' check-in; Responsible for front desk training to ensure the standard and professionalism of front desk agent; Show less