CAD Technician II

• Sep 2021 - Present

Sr. Systems Engineer

• Jul 2010 - Sep 2020

Worked as a member of an agile team primarily focused on the roll out of ServiceNow. Components deployed included Service Portal, Walk-up Experience, Request, Service Catalog, Incident, Problem, Knowledge Management, On-Call, and various integrations. Previously administered multiple on prem Splunk environments indexing 3.6TB daily. Configured TA’s, reports and dashboards. Prior to working on ServiceNow and Splunk I administered various CMDB’s focused on discovery and application mapping. Worked as a member of an agile team primarily focused on the roll out of ServiceNow. Components deployed included Service Portal, Walk-up Experience, Request, Service Catalog, Incident, Problem, Knowledge Management, On-Call, and various integrations. Previously administered multiple on prem Splunk environments indexing 3.6TB daily. Configured TA’s, reports and dashboards. Prior to working on ServiceNow and Splunk I administered various CMDB’s focused on discovery and application mapping.

IT Service Owner, Business Technology Services

• 2009 - 2010

Planned and executed strategies to ensure availability and performance of IT services. Oversaw Service Improvement Plans, Problem Tickets, and Changes within SLA's. Administered event management, capacity management, and patching of infrastructure and applications that support IT services.

Sr. Manager, IT Business Tools

• 2006 - 2009

Directed a team of engineers responsible for managing 30+ applications from evaluation and purchasing to installation, configuration and maintenance. Types of applications revolved around server, network, application monitoring, configuration management, application performance, and project management.