Experience

Banta Electric

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Electrician Apprentice

  • Aug 2018 - Present



AutoZone

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales Manager

  • Apr 2017 - Sep 2018

  • Responsible for daily operation of store.• Directly supervised customer service representatives• Maintained store sales and returns of parts and tools.• Provided exceptional service to customers • Responsible for installation of customer batteries, headlights and tail lights • Responsible for daily operation of store.• Directly supervised customer service representatives• Maintained store sales and returns of parts and tools.• Provided exceptional service to customers • Responsible for installation of customer batteries, headlights and tail lights



Robert Half Technologies/Safran Landing Systems

• Accounts Receivable Credit Manager

  • Jun 2016 - Aug 2016

  • Utilize SAP and Oracle to reconciles payments and receipts with account information• Responsible for compiling amounts owed, verifying invoice and recording transactions • Contacts other departments and outside agencies to resolve issues• Creates monthly statements for customers • Maintains payment records • Utilize SAP and Oracle to reconciles payments and receipts with account information• Responsible for compiling amounts owed, verifying invoice and recording transactions • Contacts other departments and outside agencies to resolve issues• Creates monthly statements for customers • Maintains payment records



AAA Allied Group

• United States
• Consumer Services
• 300 - 400 Employee

• Dispatch Supervisor

  • Sep 2015 - Apr 2016

  • Responsible for overseeing the daily operation of the dispatch center • Identify and analyze trends to increase center productivity • Coaches agents to foster and develop talent with the goal of meeting and exceeding goals • Works with direct manager to improve interview process • Works with onsite Supervisors to improve agent tracking and performance• Utilizes incentives to drive performance and improve agent morale• Increased audit scores by 10% in the first quarter 2016



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Team Lead

  • Dec 2013 - Sep 2015

  o Analyze data from daily and monthly reports for Noting, Quality and AHT to identify performance gaps to help create resolutions to improve performanceo Retrieves data from multiple sources to create a Monthly Business Review for CAU consisting of performance trends follow up on previous month results, plans for next month and action plans to improve performance.o Creating job aids and resources to assist with agent performance based on trends from MIS reportso Created agent ESP Exception Sheet that utilizes visual basic commands to update agent clock in and clock out based on computer system time.

• CAU/ Centralized Forbearance Agent

  • Mar 2013 - Dec 2013

  • Evaluated and set up payment arrangements on customer accounts• Handled escalated calls to reduce negative card member impact • Communicated coaching opportunities through global feedback to transfer agents

• Collector

  • Oct 2012 - Mar 2013

  • Operated in a team oriented call center environment• Maintained productivity measures and goals• Collected past due balances to bring accounts current



Rent-A-Center

• United States
• Retail
• 700 & Above Employee

• Sales Manager

  • Jan 2012 - Oct 2012

  • Directly supervised customer account representatives• Maintained store sales and returns of rental merchandise • Provided exceptional service to customers • Scheduled customer deliveries, pickups and services • Directly supervised customer account representatives• Maintained store sales and returns of rental merchandise • Provided exceptional service to customers • Scheduled customer deliveries, pickups and services



CarMax

• Honduras
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Associate

  • Jul 2011 - Jan 2012

  • Utilized persuasion to communicate brand and product qualities to consumers• Responsible for maintain the security of personal data and completing financing agreements for consumers• Utilized multi line phone system to generate potential leads for sales• Provided exceptional service to customers • Educated customers on vehicle features

• ASE Technician

  • Jun 2010 - Aug 2011

  • Responsible for inspecting vehicle and recommending parts replacement within CarMax repair guidelines• Responsible for repairing vehicles in compliance with CarMax repair guidelines• Utilized a continuous flow approach with a sixteen minute pace producing twenty-seven vehicles per day• Responsible for maintaining clean workspace throughout shift and reporting any unsafe conditions to team leads and operation supervisor



Comair

• Airlines and Aviation
• 300 - 400 Employee

• Parts Clerk

  • Jul 2007 - Jun 2010

  • Responsible for receiving and stocking aviation parts required for daily aircraft operation• Responsible for inspecting and shipping aviation parts in accordance with FAA and DOT requirements• Responsible for daily bin audits checking for proper stocking of aviation parts• Responsible for transportation of aviation parts and tools between facilities within the CVG airport • Responsible for receiving and stocking aviation parts required for daily aircraft operation• Responsible for inspecting and shipping aviation parts in accordance with FAA and DOT requirements• Responsible for daily bin audits checking for proper stocking of aviation parts• Responsible for transportation of aviation parts and tools between facilities within the CVG airport