Experience

SLAIT Consulting

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Help Desk Analyst

  • Jun 2017 - Present

  Help Desk Analyst -Hired by the SLAIT Consulting group subcontracted by Altria -Remoted into computers and talked with customers over the phone from the Service Center -Developed and Published over 30+ Knowledge Base Articles in Service Now and tracked them with OneNote -Handled the Service Now ticketing system to help track and resolve over 300 incidents that included Office 365 and OneDrive products. Ferguson Project -Hired by Eplus under SLAIT as subcontractor for a two week project for Ferguson, Blackman Plumbing. -Upgraded Computers as the Team Lead of two other technical peers -Traveled to Eight different sites and installed over 50 computers Refresh Expert -Hired by the SLAIT Consulting group subcontracted by VITA -Upgraded hundreds of computers by swapping out the old computers and adding new ones to the domain -Transferred data over the network via a switch or USB transfer cable for each new computer -Installed any necessary programs over a shared network drive or flash drive -Assisted the following Virginia state departments for Northrop Grumman: DOF, DCR, DSS, DOC, DBHDS, and VDOT Show less



Tsunami Tsolutions LLC.

• Melbourne, Florida Area

• Java Programmer

  • Aug 2016 - Jan 2017

  -Hired by The Wherry Group who was a subcontractor for Tsunami Tsolutions -Developed Java code in an AGILE team environment using the JIRA timekeeping tool -Used Eclipse IDE for Java and XML development and QA and branched projects using Tortoise SVN -Generated Junit tests, implemented JMockit framework, ran Maven and checkstyles -Hired by The Wherry Group who was a subcontractor for Tsunami Tsolutions -Developed Java code in an AGILE team environment using the JIRA timekeeping tool -Used Eclipse IDE for Java and XML development and QA and branched projects using Tortoise SVN -Generated Junit tests, implemented JMockit framework, ran Maven and checkstyles



ID TECH

• Charlottesville, Virginia Area

• Summer Camp Counselor

  • Jun 2015 - Aug 2015

  -Instructed high school students at a UVa summer computer camp and Boarded as an RA -Taught C++ computer programming language; Hammer editor for Team Fortress 2; GUTS editor for Torchlight II -Collaborated with instructors and provided a great experience for the students -Instructed high school students at a UVa summer computer camp and Boarded as an RA -Taught C++ computer programming language; Hammer editor for Team Fortress 2; GUTS editor for Torchlight II -Collaborated with instructors and provided a great experience for the students