Residency Coordinator/Accreditation Assistant

• May 2020 - Present

Leasing Professional

• May 2019 - May 2020

Account Executive

• Jan 2019 - May 2019

☑Drive sales and increase account volume by developing strong alliances with key client demographics and the use of solutions selling through customized demos for clients. ☑Generate sales through extensive prospecting, networking, and referral development, and effectively track opportunities and key metrics utilizing Salesforce CRM. ☑Develop and execute presentations for clients, and complete a daily average of 80+ calls per day in lead generation activity. ☑Drive sales and increase account volume by developing strong alliances with key client demographics and the use of solutions selling through customized demos for clients. ☑Generate sales through extensive prospecting, networking, and referral development, and effectively track opportunities and key metrics utilizing Salesforce CRM. ☑Develop and execute presentations for clients, and complete a daily average of 80+ calls per day in lead generation activity.

Manager on Duty

• 2018 - 2019

☑️Provided managerial oversight to the customer service offerings, coordinating with clients and internal staff to successfully execute events such as private parties, corporate outings and the filming of commercials and promotions for the Washington Capitals by NHL Network and NBC Sports.☑️Utilized strong interpersonal skills to lead current and new employee trainings/orientations and to diffuse stressful situations involving customers and employees.☑️Interacted with a broad client base a daily basis and effectively managed difficult situations both in person and over the phone by providing a professional, and personable customer experience. Show less

Front Desk Sales Associate

• Jan 2017 - 2019

☑️Provided friendly and courteous service to all existing clientele as well as prospective customers; educated clientele on the rink, benefits of the facility, and the numerous activities at the location.☑️Directly accountable for event sales, answering customer’s questions and concerns in person or over the phone and communicating with my co-workers to confirm all operations were running smoothly.☑️Served as the main point-of-contact between the organization and the customer, managing accounts, resolving issues, and proactively upselling and educating customers. Show less

Hockey Coach

• 2015 - 2017

☑️Worked 40-60 hours a week as an Ice Hockey Coach, on and off ice, at a day camp and during private lessons for children ages seven to 14 and worked with adults who are learning the basics of ice hockey. ☑️Prepared and conducted lessons and drills designed to improve individual and team performance for groups of 4 to 30 children, along with small adult group lessons. ☑️Adept at counseling young players on sportsmanship and teamwork, as well as ability to adapt to a wide variety of players personalities and play styles to ensure all players became better hockey players and people by the end of practice. Show less