Eric Walter

Managed Engineering Lead - Service Management at CloudFit Software
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Richmond Region, US
Skills

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Credentials

  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
    Microsoft
    Jun, 2021
    - Oct, 2024
  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Mar, 2021
    - Oct, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Oct, 2019
    - Oct, 2024

Experience

  • CloudFit Software
    • United States
    • Software Development
    • 100 - 200 Employee
    • Managed Engineering Lead - Service Management
      • Nov 2021 - Present

  • Microsoft
    • United States
    • Software Development
    • 200 - 300 Employee
    • Sr. Customer Success Account Manager
      • Feb 2016 - Oct 2021

      Trusted IT service advisor to Microsoft's Premier Support enterprise customers. Provide valuable guidance around operations and optimization of their IT infrastructure by gaining an understanding of their customers' IT organizations' impact on overall business, their IT goals, and their pain points. Trusted IT service advisor to Microsoft's Premier Support enterprise customers. Provide valuable guidance around operations and optimization of their IT infrastructure by gaining an understanding of their customers' IT organizations' impact on overall business, their IT goals, and their pain points.

  • Capital One
    • Egypt
    • Leasing Non-residential Real Estate
    • 1 - 100 Employee
    • Senior Manager
      • Dec 2008 - Feb 2016

      Sr IT Manager with a focus on operations. Led the Enterprise Windows Server Operations team as well as the Enterprise Data Center Operations team. Sr IT Manager with a focus on operations. Led the Enterprise Windows Server Operations team as well as the Enterprise Data Center Operations team.

  • Graphicus Communications LLC
    • United States
    • Advertising Services
    • Account Executive
      • Aug 2004 - Nov 2008

      Managed account relationships as well as designed and managed marketing campaigns and overall branding for a diverse client base in different industries and markets. Managed account relationships as well as designed and managed marketing campaigns and overall branding for a diverse client base in different industries and markets.

    • IT Manager
      • Aug 1999 - Aug 2004

      IT Manager focusing on various aspects of operations. Over this timeframe I provided desktop support, help desk management, hardware repair and support management and windows server operational support team management. IT Manager focusing on various aspects of operations. Over this timeframe I provided desktop support, help desk management, hardware repair and support management and windows server operational support team management.

Education

  • Old Dominion University
    Bachelor of Science (BS), Business Administration and Management, General
    1988 - 1992

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