Systems Engineer

• Jan 2019 - Present

Tier 2 Engineer

• Apr 2013 - Present

Involved with the PC Deployment Team and provided direction on integrating Microsoft Deployment Tool Kit (MDT) and Windows Deployment Services (WDS) Provide exceptional customer support and resolve tickets in a timely fashion Project lead for PC imaging, exchange cutover, Network infrastructure improvements I am a member of the On-Call team who is first response for issues that arise after hours Communicate effectively with customers and team members Provide upper level troubleshooting support for customers and co-workers Work with and communicate with other team members and customers to maintain project efficiency Show less

Campus Computer Network Engineer

• Mar 2012 - Apr 2013

In charge of maintenance for all technical equipment. Responsible for organizing and prioritizing tickets and other requests Second line of customer support. Team leader for the software deployment research team. Serve as liaison to vendors during installs Keep an accurate inventory of all technology assigned to campus In charge of maintenance for all technical equipment. Responsible for organizing and prioritizing tickets and other requests Second line of customer support. Team leader for the software deployment research team. Serve as liaison to vendors during installs Keep an accurate inventory of all technology assigned to campus

Network Administrator

• Jun 2010 - Mar 2012

Lead for a networking crew in charge of Windows server and networking infrastructure Lead for a networking crew in charge of Windows server and networking infrastructure installation and maintenance. Installation and troubleshooting VOIP systems. Build and repair computers. nstall and maintain hardware/software in Doctor’s offices: E-mds, Medware, MedEvolve, Meridian, and Med3000, Medisoft. Lead for a networking crew in charge of Windows server and networking infrastructure Lead for a networking crew in charge of Windows server and networking infrastructure installation and maintenance. Installation and troubleshooting VOIP systems. Build and repair computers. nstall and maintain hardware/software in Doctor’s offices: E-mds, Medware, MedEvolve, Meridian, and Med3000, Medisoft.

PC Support Technician

• Aug 2009 - May 2010

Build custom computers. Customer service. Troubleshoot and repair customer computers Build custom computers. Customer service. Troubleshoot and repair customer computers

Security Guard

• Sep 2008 - Dec 2008

-Patrol campus and report criminal activity -Write citations for campus related violations -Patrol campus and report criminal activity -Write citations for campus related violations

Janitor

• Mar 2006 - Dec 2006

-Travel -Work with a three man crew to deep clean church buildings for the Church of Jesus Christ of Latter-Day Saints -Travel -Work with a three man crew to deep clean church buildings for the Church of Jesus Christ of Latter-Day Saints

Level 2 Correctional Officer

• Jul 2003 - Feb 2004

I worked to provide and maintain security for my co-workers and the inmates. Some of my duties were to: -Log all movement each inmate made outside of their cell -Ensure inmates received meals, showers, rec time, and medical attention if required -Look for contraband -Help to maintain peace and order I worked to provide and maintain security for my co-workers and the inmates. Some of my duties were to: -Log all movement each inmate made outside of their cell -Ensure inmates received meals, showers, rec time, and medical attention if required -Look for contraband -Help to maintain peace and order