Experience

CoverMyMeds

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Case Manager

  • Mar 2020 - Present

• Account Coordinator

  • Jan 2019 - Mar 2020



Havertys Furniture

• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Assistant Branch Manager

  • Jan 2016 - Dec 2018

• Sales Manager

  • Jan 2014 - Dec 2015

  * Coach, counsel, support, mentor and provide information associates need in order to help them accomplish their sales objectives. * Maintain a positive work environment by encouraging and motivating sales staff on a daily basis.* Facilitate daily meetings to help associates improve upon skills.* Utilize conflict resolution skills to effectively handle customer concerns.



Abraxas Youth & Family Services

• United States
• Civic and Social Organizations
• 100 - 200 Employee

• MSW II Student Intern

  • 2012 - 2013

  * Provided individual and group counseling to male youth with substance abuse and mental health issues. * Conducted client intake and assessment in order to determine treatment need and level of care for the individual. * Provided ongoing case management and conducted family sessions to optimize and enhance the well-being of the client in the most effective manner. * Recognized by supervisor for possessing the ability to effectively engage clients in the treatment process. Show less



Rosemont Center

• Columbus, Ohio

• Treatment Foster Care Unit Intern

  • 2012 - 2012

  * Provided CPST services to children placed in Treatment Foster Care. * Participated in the Cultural Competency Committee and the Foster Parent Recruitment Committee. * Developed and organized events for Foster Families. * Assisted in the day-to-day administrative operations of the Treatment Foster Care Unit. * Provided CPST services to children placed in Treatment Foster Care. * Participated in the Cultural Competency Committee and the Foster Parent Recruitment Committee. * Developed and organized events for Foster Families. * Assisted in the day-to-day administrative operations of the Treatment Foster Care Unit.



Franklin County Public Defender, Juvenile Unit

• Columbus, Ohio

• Juvenile Social Work Intern

  • 2010 - 2011

  * Communicated with case workers to gather client information for Review hearings relative to open abuse, neglect and dependency cases as well as any pending hearing relative to delinquency cases. * Attended Juvenile Court preliminary hearings and provided direct support to attorneys and social workers on rotation. * Worked on and completed special projects defined by the unit. * Communicated with case workers to gather client information for Review hearings relative to open abuse, neglect and dependency cases as well as any pending hearing relative to delinquency cases. * Attended Juvenile Court preliminary hearings and provided direct support to attorneys and social workers on rotation. * Worked on and completed special projects defined by the unit.



Bankers Life

• Calverton, Maryland

• Agent / Field Training Manager

  • 2009 - 2010

  * Educated prospective clients by providing knowledge and proper plans to help ensure a safe retirement. * Proposed plans to help Seniors solidify the financial reality of their retirement. * Partnered with Agency Specialists to provide clients additional services in advanced concepts. * Consistently placed in the Top 15 for office production. * Educated prospective clients by providing knowledge and proper plans to help ensure a safe retirement. * Proposed plans to help Seniors solidify the financial reality of their retirement. * Partnered with Agency Specialists to provide clients additional services in advanced concepts. * Consistently placed in the Top 15 for office production.



Oak Tree Furniture

• Columbia, Maryland

• Furniture Technician / Transportation Manager

  • 2000 - 2009

  * Led customer review of deliveries and resolved issues, collaborating with management when required, ultimately gaining customer acceptance. * Served as acting supervisor for warehouse and employees. Duties included: monitoring of truck loading and on-time delivery, order review and preparation, and employee supervision. * Trained new staff members working warehouse and delivery positions in standard operating procedures, quality control, and customer service. * Furniture sales that required an in-depth knowledge of an extensive product line, managed customer interactions, conducted price negotiations, and closed deals. Show less