Experience

Qlik

• United States
• Software Development
• 1 - 100 Employee

• Senior Technical Support Engineer

  • Jan 2022 - Present



Fedsight Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Senior Analyst

  • Jan 2019 - Present

• Software Support Engineer

  • Mar 2017 - Dec 2018



Best Buy

• Retail
• 700 & Above Employee

• Advanced Repair Agent

  • Aug 2010 - Nov 2016

  Set up, tested and configured networks, desktops, laptops and printers.Resolved technical issues for clients in person, on the phone and through e-mail.Diagnosed, installed, configured and repaired computer systems and softwareInstalled motherboards, processors, RAM and graphics cards.Researched, resolved and followed up on customer issues. Awarded MVP of Geek Squad for quality repair, customer satisfaction and consistently maintaining client data privacy. Set up, tested and configured networks, desktops, laptops and printers.Resolved technical issues for clients in person, on the phone and through e-mail.Diagnosed, installed, configured and repaired computer systems and softwareInstalled motherboards, processors, RAM and graphics cards.Researched, resolved and followed up on customer issues. Awarded MVP of Geek Squad for quality repair, customer satisfaction and consistently maintaining client data privacy.