IT Technician Onsite

• Jun 2022 - Present

Help Desk Specialist

• Nov 2017 - Jun 2022

Support for over 500 end-users in a variety of different business environments. Ticket creation and resolution or escalation to next level support if warranted. Assist with a variety of technical issues and administrative requests. Help end-users via telephone, email, and chat. Contact vendors on behalf of clients to resolve issues. Support for over 500 end-users in a variety of different business environments. Ticket creation and resolution or escalation to next level support if warranted. Assist with a variety of technical issues and administrative requests. Help end-users via telephone, email, and chat. Contact vendors on behalf of clients to resolve issues.

Installation Technician

• Jan 2016 - Jan 2018

• Installation of hardware • Installation of servers and configure them • Maintain and update reports of stock and provide requirements to the warehousing department • Train new employees and guide them to use system without reference to the help section • Report any problems in the POS application or hardware to the IT helpdesk • Installation of hardware • Installation of servers and configure them • Maintain and update reports of stock and provide requirements to the warehousing department • Train new employees and guide them to use system without reference to the help section • Report any problems in the POS application or hardware to the IT helpdesk

Technician at Laser Network Solutions

• Mar 2017 - Nov 2017

Laser Network Solutions, Inc. specializes in corporate computing support. Our areas of expertise include Local and Wide Area Networking, computer hardware, software, training and support. Our goal is to identify and fulfill our customers' needs by taking the time to provide a personalized and professional service at a reasonable price. Laser Network Solutions, Inc. specializes in corporate computing support. Our areas of expertise include Local and Wide Area Networking, computer hardware, software, training and support. Our goal is to identify and fulfill our customers' needs by taking the time to provide a personalized and professional service at a reasonable price.

Owner

• Jan 2001 - Jan 2016

Marketing Assistant Manager

• Oct 2010 - Jan 2013

Over see a team of field reps. Over see a team of field reps.