Eric Steinkamp
System Administrator at Heffernan Insurance Brokers- Claim this Profile
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Bio
Rich Daubner
After joining the IT department at Webroot Eric Steinkamp assisted me on a number of high profile projects. His enthusiasm for IT support and projects was immediately evident. He quickly ramped up to speed and helped keep our projects on schedule. On a daily basis Eric contributed by providing intelligent insight and strategy. I would recommend Eric to an IT department looking for a team member with a passion for service delivery and focused on process improvements.
Brandon Eversoll
Eric is a loyal and hard working who does not let any adversity stop him from getting the job done. He has been a great asset to our professional services department and expanded his skill set to handle new technology and new issues facing the group. He will only continue to grow in his technical knowledge and further help whichever company is lucky enough to have him grow.
Rich Daubner
After joining the IT department at Webroot Eric Steinkamp assisted me on a number of high profile projects. His enthusiasm for IT support and projects was immediately evident. He quickly ramped up to speed and helped keep our projects on schedule. On a daily basis Eric contributed by providing intelligent insight and strategy. I would recommend Eric to an IT department looking for a team member with a passion for service delivery and focused on process improvements.
Brandon Eversoll
Eric is a loyal and hard working who does not let any adversity stop him from getting the job done. He has been a great asset to our professional services department and expanded his skill set to handle new technology and new issues facing the group. He will only continue to grow in his technical knowledge and further help whichever company is lucky enough to have him grow.
Rich Daubner
After joining the IT department at Webroot Eric Steinkamp assisted me on a number of high profile projects. His enthusiasm for IT support and projects was immediately evident. He quickly ramped up to speed and helped keep our projects on schedule. On a daily basis Eric contributed by providing intelligent insight and strategy. I would recommend Eric to an IT department looking for a team member with a passion for service delivery and focused on process improvements.
Brandon Eversoll
Eric is a loyal and hard working who does not let any adversity stop him from getting the job done. He has been a great asset to our professional services department and expanded his skill set to handle new technology and new issues facing the group. He will only continue to grow in his technical knowledge and further help whichever company is lucky enough to have him grow.
Rich Daubner
After joining the IT department at Webroot Eric Steinkamp assisted me on a number of high profile projects. His enthusiasm for IT support and projects was immediately evident. He quickly ramped up to speed and helped keep our projects on schedule. On a daily basis Eric contributed by providing intelligent insight and strategy. I would recommend Eric to an IT department looking for a team member with a passion for service delivery and focused on process improvements.
Brandon Eversoll
Eric is a loyal and hard working who does not let any adversity stop him from getting the job done. He has been a great asset to our professional services department and expanded his skill set to handle new technology and new issues facing the group. He will only continue to grow in his technical knowledge and further help whichever company is lucky enough to have him grow.
Experience
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Heffernan Insurance Brokers
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United States
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Insurance
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400 - 500 Employee
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System Administrator
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May 2019 - Present
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AstraZeneca
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United Kingdom
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Pharmaceutical Manufacturing
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700 & Above Employee
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Information Technology Specialist Teir III
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Oct 2016 - Apr 2019
Infrastructure creation and support Desktop Support to Provide tier 3 client computing support including: Windows 10/7/XP troubleshooting Application installation and maintenance Server Support tier 1, tier 2 support Printer Support for Zebra Printers LIMS Application support SAP Application support Infrastructure creation and support Desktop Support to Provide tier 3 client computing support including: Windows 10/7/XP troubleshooting Application installation and maintenance Server Support tier 1, tier 2 support Printer Support for Zebra Printers LIMS Application support SAP Application support
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Pfizer
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Systems Analysis
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May 2013 - Sep 2016
Systems Analysis is a lot Jobs in one. Desktop support, Network Engineer, Server Support, infrastructure creation and support. Desktop Support to Provide tier 2 client computing support including: Windows 7/XP troubleshooting Application installation and maintenance Network Engineer tier 1 support including: Basic Network troubleshooting Command line instruction and configuration Configuration of Phones onto the network Configuration of Vlans Server Support tier 1, tier 2 support including: Advance troubleshooting on servers Security updates monthly Configuration of Applications onto servers Reconfiguring of Server roles Infrastructure Support: Building of new Infrastructure for site Building new servers to support new Infrastructure Show less
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Webroot
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United States
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Computer and Network Security
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100 - 200 Employee
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Network Engineer/ Telecom Engineer
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Feb 2012 - Aug 2012
Avaya programing language for both IP and POTS phone lines Worked with the Desktop Support team to provide tier 1 client computing support including: Windows 7/XP troubleshooting Office 2010 installation and maintenance Acronis imaging and deployments Coordinated global AV end-point protection upgrade Organized and executed multi-department physical moves Researched the core architecture of both the old architecture and the new architecture that Webroot was moving towards Avaya programing language for both IP and POTS phone lines Worked with the Desktop Support team to provide tier 1 client computing support including: Windows 7/XP troubleshooting Office 2010 installation and maintenance Acronis imaging and deployments Coordinated global AV end-point protection upgrade Organized and executed multi-department physical moves Researched the core architecture of both the old architecture and the new architecture that Webroot was moving towards
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Security Consultant
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Sep 2011 - Feb 2012
Wrote and maintained utilities in Visual Basic to streamline the endpoint installation process by the Webroot Enterprise Support team and the remote service process for Webroot Professional Services fulfillment agentsPerformed remote services ranging from installation and basic troubleshooting to malware analysis and removalLead the project for a Enterprise Security Consulting including researching the tools needed to work in such environment and building the tools in house for the ones we neededCommunication between departments for the projectExecuted tests of the program to better understand its primary functions and be able to communicate between the team the best practicesWorked with the Webroot firewall as well as Norton, McAfee, and Trend firewalls Show less
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Professional Services Fulfillment Technician and Malware Analyst
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Aug 2010 - Sep 2011
Performed remote services ranging from installation and basic troubleshooting to malware analysis and removalCollected malware samples from customer machines to be analyzed by Webroot’s Threat Research departmentTrouble-shot the Windows OS and educated customers about maintaining the security of their PCResearched any Malware yet to be analyzed by Webroot's Threat Research department to effectively remove malware
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Network Technician
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Apr 2010 - May 2010
Network support for the Grand Hyatt Denver and other Hyatt hotels in the Denver area Wireless network architecture and installation Network support for the Grand Hyatt Denver and other Hyatt hotels in the Denver area Wireless network architecture and installation
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Programer
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Jun 2008 - Sep 2008
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Customer Service Supervisor
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Nov 2004 - May 2006
Provided elevated customer service and ensured customer satisfaction in a supervisory role Trained and supported new associates in the theater Provided elevated customer service and ensured customer satisfaction in a supervisory role Trained and supported new associates in the theater
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Education
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2006 - 2010
Metropolitan State College of Denver
BS, Computer Information Systems
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