Experience

Technology Associates EC Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Project Coordinator

  • Sep 2021 - Present



MasTec Communications Group

• United States
• Telecommunications
• 700 & Above Employee

• Project Coordinator

  • Mar 2018 - Nov 2020

  Served as point of contact between SAQ Closeout Team, Project Managers and Finance in moving projects through the SAQ completion milestone. Responsible for dynamically managing the closeout of 50+ revolving projects in support of the Pacific Northwest and Alaska Markets. Provided an end-to-end service including scoping, issuing POs to vendors, tracking financials against budget and moving projects through closeout. Objective #1: Customer Relations • Served as a vendor contact for invoice discrepancies at closeout and potential financial misalignments to minimize confusion and errors. • Provided consistent status updates to leadership team and collaborated with internal teams to highlight closeout issues and work towards improving process flows and efficiency. • Created purchase orders to ensure vendor deployment and facilitated internal cost transfers as needed. Objective #2: Closeout Quality • Facilitated and coordinated the work of multiple project teams in the establishment and implementation of new projects to support Market Project Managers. • Analyzed project finances to reconcile variances in project budgets, vendor POs and approved projects. • Reviewed closeouts for accuracy prior to submitting to AT&T to increase trust between entities. • Efficiently closed PNW and AK projects within closeout timeline to meet customer expectations. Objective #3: Process Improvement • Assisted in building and maintaining the closeout process for Project Managers and Project Coordinators to more effectively scope projects and issue purchase orders to vendors. • Process improvement champion responsible for increasing efficiency in all aspects of the project lifecycle. Objective #4: Site Acquisition • Supported site validation and document upload for both AT&T and Sprint projects. • Maintained and regularly updated company databases utilizing both vendor tools as well as internal tools. • Provided cross-training to existing team members and onboarding to new hires. Show less



DISYS

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Coordinator

  • Jul 2017 - Sep 2017

  Project Coordinator for T -Mobile: • Billing Analyst -Partnered with audit team to compile, dispute and resolve contract and billing issues. • Communicated and worked with vendors to negotiate resolution on open disputes and claims. • Reconciled dollars won and validated credits posted correctly and accurately. Project Coordinator for T -Mobile: • Billing Analyst -Partnered with audit team to compile, dispute and resolve contract and billing issues. • Communicated and worked with vendors to negotiate resolution on open disputes and claims. • Reconciled dollars won and validated credits posted correctly and accurately.



LM IT, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Coordinator

  • Sep 2016 - Feb 2017

  Project Coordinator as a vendor for Microsoft: • Coordinated content, layout and distribution of newsletter to Partners. • Supported onboarding and establishment of new Microsoft Surface Partner Sellers. • Assisted with improvements to internal tools, resources and process documentation for the Partner Seller program requiring multi-tasking and attention to detail. • Used Power BI to pull reports to analyze, modify and improve resources. • Scheduled and participated in meetings. Show less



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Delivery Coordinator

  • Jun 1995 - Dec 2015

  • Backed-up manager to distribute workload, handle escalations and serve as point-of-contact for the team. • Acted as team liaison with internal IT department for issues and enhancements to custom finance applications used to manage E-rate work. • Coordinated process documentation for E-rate program including training of new employees. • Updated team SharePoint site, customer service records and internal documents to ensure program compliance and customer satisfaction. • Partnered with manager to increase team efficiency and provided regular status updates on individual and team projects. • Served as a conduit between internal departments and external customers to verify compliance with the E-rate program. Acted as an E-rate subject matter expert for other departments internally. Validate billing and invoicing in compliance with E-rate Program. • Managed data accuracy and reconciliations between CenturyLink and E-rate program administrators. Service Delivery Coordinator: Qwest, Large Business & Government Services – 2000-2008 • Managed large business and government accounts contract, billing and adjustment requests and issues accurately and on time. • Worked as lead of a small group to manage and distribute workload in a deadline driven environment. • Managed email and telephone requests from local government customers - external and internal. Customer Service and Sales: US West, Residential Services – 1995-2000 • Worked with residential customers on establishing new accounts and resolving billing inquiries and other duties as assigned. • Acted as a subject matter expert (internal) for a large team of sales associates. Show less