Experience

Imagine

• United States
• Advertising Services
• 300 - 400 Employee

• Sales Enablement Manager

  • Mar 2020 - Present

  Coordinate with sales leadership and executive management to define technology initiatives and solutions, to reinforce the sales process, and to improve rep performance. Assist on sales calls and demos. Write and manage a repository of sales enablement materials that educates the sales team on technology solutions and best practices. Act as a liaison between sales and technology teams and field ad hoc content and support requests. Gather feedback from sales on a regular basis to constantly improve support programs. Notable: Worked with IT and sales leadership to set up and roll out a technology project request workflow. Show less



Imagine

• United States
• Printing Services
• 100 - 200 Employee

• Client Solutions Manager

  • Aug 2019 - Mar 2020

  August 2019-present. Maximize sales opportunities by providing pre-sale support to the account teams managing outreach for existing and prospective multi-location clients. (Example: 7-Eleven, with 8,000 stores and $52M in signage needs.) Work closely with the data to accurately translate channel business objectives; collaborate with IT on product development as new software solutions are needed.Notable: Serve as a thought leader and subject matter expert in training sales teams on product capabilities. Show less

• Technology Integration Project Manager

  • Oct 2018 - Aug 2019

  Worked directly with the sales team as the subject matter expert on proprietary, retail-based software solutions. Demonstrated systems, trained users, partnered with the internal help desk and conducted expert-level troubleshooting to assist clients.Notable: Conducted user testing and otherwise assisted in developing and communicating new releases.

• Applications Specialist

  • Mar 2015 - Oct 2018

  Participated in the Agile process with software developers to assist in developing a new sales and merchandising software system. Demonstrated the system to sales prospects, then onboarded new clients by writing customized user guides and analyzing current data to facilitate transfer.Notable: Listed as an author on the U.S. patent for RetailSPACE (Symphony) software.

• Account Support Specialist

  • Aug 2008 - Mar 2015

  Provided a full range of customer support for commercial clients, including receiving and processing orders, resolving problems, and facilitating communication with sales, IT and warehouse staff on the client’s behalf. Notable: Used in-house tools to identify and present opportunities for new services to existing clients.



Sixth Chamber Used Books

• Saint Paul, MN

• Store Manager

  • 1999 - 2008

  Helped operate popular destination bookstore with an inventory of 65,000 discreet items, including new and used books, games and toys. Organized and maintained product and customer databases, while developing policies to sustain data integrity and customer privacy. Hired, trained and managed staff, with an emphasis on providing excellent customer service and promoting a store environment welcoming to all. Helped operate popular destination bookstore with an inventory of 65,000 discreet items, including new and used books, games and toys. Organized and maintained product and customer databases, while developing policies to sustain data integrity and customer privacy. Hired, trained and managed staff, with an emphasis on providing excellent customer service and promoting a store environment welcoming to all.