Experience

Auto Approve

• United States
• Financial Services
• 100 - 200 Employee

• Compliance Analyst

  • Apr 2020 - Present

  ● Developed and launched training curriculum and development program focused on upskilling call center employees on customer expectation setting and de-escalation; delivered training to more than 250 employees and drove reduction in number of complaints escalated ● Recommended and led preparation of new audit documentation during first month of employment, independently driving stakeholder interviews, gap analysis, and procedures design; new documentation used on ~1,500 audits per month, increasing per week completion rate by >5% ● Enabled well-managed launch of new Auto Approve Repurchase Program, allowing company to monitor and repurchase from lending partners qualifying loans based on default and title status; ensured compliance with applicable regulatory activities, including Right To Cure letters, Notice of Intent to Sell letters, asset tracking, and reconciliation Show less



Dunking With Wolves

• Minneapolis, Minnesota

• Independent Contractor

  • Sep 2019 - May 2022

  Contributing editorial writer for the Minnesota Timberwolves through Dunking With Wolves. Contributing editorial writer for the Minnesota Timberwolves through Dunking With Wolves.



Viking Client Services, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Compliance Specialist

  • May 2019 - Apr 2020

  ● Promoted to client-facing role to drive improvements to claims life cycle resulting in increased revenue realization, interfacing with company’s largest client with ● Re-engineered the manual letter writing process by introducing a smart template library for all emails and letters, reducing total task time by 50% ● Promoted to client-facing role to drive improvements to claims life cycle resulting in increased revenue realization, interfacing with company’s largest client with ● Re-engineered the manual letter writing process by introducing a smart template library for all emails and letters, reducing total task time by 50%



DMI

• Springfield, Illinois

• Project Coordinator / CSR

  • Apr 2018 - Feb 2019

  ● Recommended and implemented flexible staffing model to provide coverage of manual ad-hoc projects distracting project managers from value-add work; built partnership with temporary staffing agency and managed team of 10 flexible employees, reducing project costs and completion time ● Managed daily project planning, including visual management, project data entry, invoicing, deadline and dependency management, and payroll in addition to ad hoc customer representative duties ● Recommended and implemented flexible staffing model to provide coverage of manual ad-hoc projects distracting project managers from value-add work; built partnership with temporary staffing agency and managed team of 10 flexible employees, reducing project costs and completion time ● Managed daily project planning, including visual management, project data entry, invoicing, deadline and dependency management, and payroll in addition to ad hoc customer representative duties



SAS Retail Services

• United States
• Retail
• 700 & Above Employee

• Regional Recruiting Coordinator

  • Feb 2018 - Apr 2018

  ● Evaluated candidate and team matching success indicators to identify high-potential prospective employees; educated confirmed incoming employees on job responsibilities and preparation tasks to ensure employee success ● Audited pre-employment documentation prior to on-boarding to ensure compliance and consistency with all applicable policies and protocol ● Evaluated candidate and team matching success indicators to identify high-potential prospective employees; educated confirmed incoming employees on job responsibilities and preparation tasks to ensure employee success ● Audited pre-employment documentation prior to on-boarding to ensure compliance and consistency with all applicable policies and protocol



Waterway Carwash

• United States
• Retail
• 300 - 400 Employee

• Sales Manager / General Manager

  • Aug 2016 - Sep 2017

  ● Promoted early to Sr. Sales Manager based on meeting and exceeding performance metrics within 10 months of hire; Managed sales team and strategy at company’s flagship location ● Led employee acquisition and success activities; recruited, interviewed, onboarded, trained, and managed more than 200 new hires across all roles and levels at location ● Recognized as process efficiency champion across company for highest quality marks on inventory, safety, and training measurements, eventually being tapped to lead initiative to audit, assess, and recommend corrective action for underperforming locations Show less



Peak Incorporated

• Wheat Ridge, Colorado

• Account Manager

  • Jun 2016 - Jul 2016



Hoogland Restaurant Group

• United States
• Restaurants
• 1 - 100 Employee

• Driver/Crew Member

  • May 2015 - Jun 2016



Lock, Stock and Barrel

• Decatur, Illinois

• Head Doorman

  • Sep 2014 - Jun 2016



WJMU

• Decatur, Illinois

• Sports Director

  • Apr 2013 - May 2016



ESPN Radio

• Broadcast Media Production and Distribution
• 100 - 200 Employee

• Football and Division III Specialist

  • Aug 2014 - Aug 2015



Complete Weddings + Events

• United States
• Entertainment Providers
• 100 - 200 Employee

• Master of Ceremonies

  • Mar 2014 - Jan 2015