Eric Serge MBO (E-MBA)

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Contact Information
us****@****om
(386) 825-5501
Location
Abidjan, Côte d'Ivoire, CI

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Experience

      • Streamlined supply chain operations. resulting in a 5% decrease in delivery time and a 10% Increase in customer satisfaction • Coordinated with logistics and supply chain teams to ensure on-time and cost-effectivedelivervofaoodsandservices

      Retail E-commerce Innovation

      Econometric and machine learning techniques to forecast different business components Tactical analyses supporting short-term business needs such as inventory analysis or conversion trends Analyse long term trends providing actionable levers to the business aiding critical decision making Work closely with analytics community eBay globally to create meaningful and automated reporting tools. I am focusing on evolving the EMEA Seller Funnel – bridging the gap between product delivery and its impact to the Seller Funnel. I’d also be maintaining the profitability model – generating insights on the impact of coupons/deals/ACPs on our biggest B2C sellers along with ACP performance reporting. Show less

      1. Position duties / Goal of the project − Identify & map major leverages for WW Service Level improvements − Develop measurement tools for improvements & analytics − Develop reports for Service Level Analytics − Execute monthly developed tools & reports Reporting (not limited to) all relevant information, monthly benchmarking, before/after meetings, changes, ideas etc. to Global Logistics Manager Research markets and report regularly on market dynamics, changes in rates, constraints, developments, freight matrics KPI/ Metrics Show less

      Logistics and supply,negociation

      - Coordinator of PR - Responsible for the Internet platform in French - Design and implementation of questionnaires - Content organization and coordination of conferences - Developing projects in the area of migration and integration - Administration duties

      marketer (Part time employee, Professional/Experienced) Industry: Consumer Services Business partnership, 501-1,000 employees Development of questionnaires Conducting interviews with French speaking countries Data and PowerPoint Presentations

      Customer Service - Assistant Responsible for customer portfolio File management and customer service

Education

  • Haute école de gestion Arc
    Applied Science, Logistics, Materials, and Supply Chain Management
    2012 - 2016
  • Mahindra Satyam Institute of Management and Technology, Nakodar
    E-MBA, Management Information Systems, General
    2008 - 2008
  • Université de Côte d'Ivoire
    Master's degree, Geography and Cartography
    2002 - 2006
  • Université de Neuchâtel

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